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Anonymous Posted on Feb 28, 2013

In Restaurant Pro Express, I create a button Gift Card to sell gift card. Sometimes, the button disappears from the menu, so I restart the computer, and it comes back. However, this time, it's n

Gift card button disappear from menu

  • Anonymous Feb 28, 2013

    Dont know why my comment got cut off.

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1 Answer

Butch Mattern

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  • Pc America Expert 310 Answers
  • Posted on Mar 03, 2013
Butch Mattern
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Joined: Jul 13, 2009
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Hi Linh,
Not sure why it would disappear, but you could try to recreate it using a different button if you haven't used all sixteen. Maybe a new location will work better. There are a few things that could be checked in your database, but try this first.
[email protected]
Feel free to email me with more details if need be.

5 Related Answers

Anonymous

  • 7 Answers
  • Posted on Oct 15, 2008

SOURCE: Gift Card ID

Hey bacio,

when you have to enter a gift card number. when you are done with your oder click on pay there you will get an otin for gift card , cclick on it it ask you to swipe your gift card or type in the gift card id.

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A

Anonymous

  • Posted on Sep 17, 2010

SOURCE: We just installed Restaurant Pro Express and we

Click on the link below to download the Restaurant Pro Express Guide

http://download2.pcamerica.com/12.0/rpe_getting_started_manual.pdf

You can also contact technical support at:

Technical Support

845-920-0888

[email protected]

Technical Support

(AOL Instant Messenger)

Screen names posnow, posnow2 or posnow4

Butch Mattern

  • 310 Answers
  • Posted on Jan 25, 2011

SOURCE: I have pro express 12 in my restaurant, the

I'll assume that you are beyond the 3 months of free tech support. Have you tried reloading RPE? This will sometimes cure odd problems such as this. Are you using a server with workstations? You may need to reload SQL on the server. Always do a backup before attempting this.

B Mattern
[email protected]
Please return and give me a favorable rating if this helps or is of value to you.

Butch Mattern

  • 310 Answers
  • Posted on Jun 09, 2011

SOURCE: Restaurant pro express; upgraded to new computer.

You didn't say who the processor was. Many require a software program to interface with RPE that you need to install on new computer. Contact your processing company and they should point you in the right direction, if they want your business.

B Mattern
[email protected]
Please return and give me a favorable rating if this helps or is of value to you.

Butch Mattern

  • 310 Answers
  • Posted on Oct 14, 2011

SOURCE: Restaurant Pro Express pullback check, (confirmed,

I was able to recreate your problem. If an employee is clocked in and not out in the past, every check will appear back to the clockin date/time. In TIME CLOCK MANAGEMENT, if you have an idea when this happened, set the starting date back and clock them out. RPE thinks their shift hasn't ended yet. It might be easier to have someone query your database for the mistake and correct it. I'm available.

[email protected]
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

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If it was entered correctly, the data should be in the database. You will need someone that can open database and see if it there and how it was assigned to solve this problem. No easy fix. I can do this if you are interested.
[email protected]
Feel free to email me with more details if need be.
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Hi Bear,
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[email protected]
Feel free to email me with more details if need be.
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I hope you find it very helpful.
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Gift Card ID

Hey bacio,

when you have to enter a gift card number. when you are done with your oder click on pay there you will get an otin for gift card , cclick on it it ask you to swipe your gift card or type in the gift card id.
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