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Can't install printer

Downloaded the driver from the cd. Downloaded and installed ok. Can't get pass the connection stage, get message saying check connection. I went back to the next page and get a message driver not installed. I went to the hardware program and it shows printer installed with a question mark. I clicked on the printer and get a message this device is not configured correctly (code 1). I tried re-installing the driver but still having the same problem. I am trying to install this printer in an Averatec all-in-one with Windows XP Home Edition Sp3.

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Hi there,

  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the below given link by selecting the printer model.
http://software.canon-europe.com/index.asp

  • after installing the cannon drivers and software it will ask you to connect the printer. 
  • then you can connect the printer and print a test page.
Hope this help. Please Rate My Response! Thanks!
Prem


Posted on Feb 19, 2009

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Lost CD & Manuals For instructions To connect Printer To LAP TOP Need Info. How To Install Same Thanks


Hi,

Click on the link below to download the software for installation.
Choose the operating system and download the DRIVERS. ( usually 32 bit is common PC Operating system for XP, VISTA or Win 7 )
Download Drivers
User Manual

First step is to run the wireless setup wizard from printer front panel
Press the Setup button on printer front panel - Press OK
Use the arrow keys and locate Network Connections - Press OK
Locate the Wireless Setup Wizard - Press OK
It will search for the network Name ( SSID )
Enter the network key if your network is password protected.
Press OK
It should give you message as printer connected to network.

Run the software driver file that you have downloaded and choose the Wireless option to continue with installation.


* Please rate this solution with Thumbs up and comment to help us improve providing support

Dec 07, 2010 | HP J4680 Office Jet All-In-One Printer

1 Answer

Usb error


To resolve this issue perform the following:
  1. Click the Browse button on the error message.
  2. Browse through the CD to Drivers -> windows 2000_XP .
  3. Select the file hppcp504.cab , and click OK .
  4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
  5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
  6. The required files are copied, and the driver is installed and ready to use.
If the issue still persists then perform the following in the order listed before trying to reinstall the software.
  1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
  2. Set the option to Never search Windows Update for drivers .
NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:
  1. Disconnect the USB cable and remove the device listing from Device Manager
  2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
  3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
  4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
  5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on hp.com . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
  6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
  7. Empty the recycle bin
  8. Turn the printer back on.
  9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

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1 Answer

I connected everything and ran the disk, but I keep getting a message that the printer can't be found. I have double checked all my connections, they're ok. Why can't my compurer find the printer?


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1 Answer

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The links on the page expire every 20 mins. here is what you need to do

Please follow the steps below to download and install your scanner in XP:
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2. Under the ALL IN ONE heading select and then your scanner model.
3. Under the Drivers & Downloads section select Windows. Download the most current version of the Scanner Driver for your Windows operating system to your DESKTOP.
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