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Hi go to the menu list, scroll to your right till you get to the settings menu,select tone settings, then scroll to keypad tones then select the level you want from 1 - 5, a volume bar appears move bar to the left, by pressing the square to the left.
You've probably found out by now, but I've been tearing my hair out to solve this and have finally done so today. Menu -> Settings -> Phone profiles. Then select the righthand double arrow icon for the profile you want to change (likely 'Normal' at the top). From the pulldown list at the top right, change 'Incoming...' for 'Phone sounds'. Scroll down to the bottom of the resulting screen (using the lefthand handset buttons if, like me, you have trouble scrolling) and set the 'Phone sound volume' (slider control) to '0'. Then hit 'Save at the bottom, and job done!!! Phew!!!!
All you need to do is contact the service provider and ask them for the
unlock code. They will ask you for the IMEI code (usually under the
battery) and the serial number to verify that you have the phone. They
will usually email the information to you in a couple of days.