Question about Computers & Internet
I have symantec endpoint protection 11.0 and im using it on my windows xp. When i run active scan or full scan , nothing happns.. i mean scan does not start..even when i put some pendrive and press scan for viruses, it dosnt start..i have uninstalled n reinstalled but nothing happnd..plz plz plz plz tell me wt to do now.in waiting for ur reply...
Dr. Moonis Mirza
SOURCE: can't update symantac 11
please see to it that the product is genuine
When live update fails, it is most likely due one of the following reasons:
· No license file (*.slf) is installed
· The installed license file (*.slf) has expired
· The trial period has expired
· The installed license file (*.slf) has been deleted, or become damaged or corrupted
· The software is not able to able to communicate with the Symantec servers
No license file (*.slf) is installed
It is necessary to have a valid license file installed into the program to authorize it for the download of the content updates using Live Update.
It is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the license file if it was not included with your license certificate (*.pdf).
The license file (*.slf) has expired
It is required to have a current support contract to be authorized to have the most current content updates downloaded. If you have renewed your support contract, it is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the new license file if it was not included with your license certificate (*.pdf).
This could also be the case if you have a current support contract, but had a trial license key installed in the software. It is necessary to register the support contract renewal to generate the new license file.
The trial period has expired
Many of Symantec's products offer a limited-time trial period where you can test the software in your environment. When the trial period expires, the software will typically cease to function as part of the Trialware installation agreement.
The installed license file (*.slf) has been deleted, is damaged or corrupted
If the license file that was installed in the program has been deleted or is corrupted, it is necessary to reinstall the license.
You can re-download the license file from the Licensing Portal account the license was registered in. If you registered the license into your Licensing Portal account, you can log into your account and re-download the license file. If the license was registered into the account of another person, you would need to contact that person to have them re-download a copy of the license file or provide you access to re-download the license file from their account.
The software is unable to communicate with the Symantec servers
The Symantec software must be able to establish a connection to the servers to be able to download the current content updates. If the software is unable to establish the server connection, then it will not be able to download the content updates.
You would need to check your network security settings to ensure the network traffic is not being blocked. If you believe your network's security settings might be blocking the Symantec software from communicating to the Live Update servers, contact Symantec Technical Support for assistance. You can find the phone number for your region here: http://www.symantec.com/business/support/contact_techsupp_static.jsp
One example of this occurring is when trying to install a license file into Symantec Mail Security 4.6 or later you get the following error message: "Symantec Premium AntiSpam registration failed. The product will not receive definition updates".
Here is a link to a technical support document with more information on this issue and possible resolutions: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/e0395129f0bedbf4882570d2006ad1af?OpenDocument
(i took it from "http://customercare.symantec.com/app/answers/detail/a_id/81/kw/update/r_id/166" )
Posted on Apr 22, 2009
you will have to download symantec support tool to trouble shoot.this tool is available at:--
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.
Posted on Dec 21, 2009
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