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"Scan failed:scan failed to start"

I have symantec endpoint protection 11.0 and im using it on my windows xp. When i run active scan or full scan , nothing happns.. i mean scan does not start..even when i put some pendrive and press scan for viruses, it dosnt start..i have uninstalled n reinstalled but nothing happnd..plz plz plz plz tell me wt to do now.in waiting for ur reply...
Dr. Moonis Mirza

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  • Anonymous Mar 01, 2009

    Same exact problem. Nothing on Symantec's website on how to fix this o why it is happening.

  • Peter Steiert
    Peter Steiert May 11, 2010

    Get rid of any Symantec products and get real protection.

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SOURCE: Symantec won;t complete the scan

unistall Norton and reinstall it or try another Virus protection...I prefer either System suite 7 or avast.

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SOURCE: Completely remove symantec

Check Start Menu/ All Programs for endpoint protection uninstall

Posted on Jan 07, 2009

  • 1 Answer

SOURCE: Completely remove symantec

hello
symentec antivirus not remove and error message show

Posted on Feb 11, 2009

SOURCE: scan failed to start

hello!

You need to reinstall the Symantec software to fix this problem.


please rate my solution:)

Posted on Feb 20, 2009

  • 68 Answers

SOURCE: can't update symantac 11

please see to it that the product is genuine
When live update fails, it is most likely due one of the following reasons:
· No license file (*.slf) is installed
· The installed license file (*.slf) has expired
· The trial period has expired
· The installed license file (*.slf) has been deleted, or become damaged or corrupted
· The software is not able to able to communicate with the Symantec servers

No license file (*.slf) is installed
It is necessary to have a valid license file installed into the program to authorize it for the download of the content updates using Live Update.
It is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the license file if it was not included with your license certificate (*.pdf).

The license file (*.slf) has expired
It is required to have a current support contract to be authorized to have the most current content updates downloaded. If you have renewed your support contract, it is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the new license file if it was not included with your license certificate (*.pdf).
This could also be the case if you have a current support contract, but had a trial license key installed in the software. It is necessary to register the support contract renewal to generate the new license file.
The trial period has expired

Many of Symantec's products offer a limited-time trial period where you can test the software in your environment. When the trial period expires, the software will typically cease to function as part of the Trialware installation agreement.

The installed license file (*.slf) has been deleted, is damaged or corrupted
If the license file that was installed in the program has been deleted or is corrupted, it is necessary to reinstall the license.
You can re-download the license file from the Licensing Portal account the license was registered in. If you registered the license into your Licensing Portal account, you can log into your account and re-download the license file. If the license was registered into the account of another person, you would need to contact that person to have them re-download a copy of the license file or provide you access to re-download the license file from their account.

The software is unable to communicate with the Symantec servers
The Symantec software must be able to establish a connection to the servers to be able to download the current content updates. If the software is unable to establish the server connection, then it will not be able to download the content updates.
You would need to check your network security settings to ensure the network traffic is not being blocked. If you believe your network's security settings might be blocking the Symantec software from communicating to the Live Update servers, contact Symantec Technical Support for assistance. You can find the phone number for your region here: http://www.symantec.com/business/support/contact_techsupp_static.jsp
One example of this occurring is when trying to install a license file into Symantec Mail Security 4.6 or later you get the following error message: "Symantec Premium AntiSpam registration failed. The product will not receive definition updates".
Here is a link to a technical support document with more information on this issue and possible resolutions: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/e0395129f0bedbf4882570d2006ad1af?OpenDocument




(i took it from "http://customercare.symantec.com/app/answers/detail/a_id/81/kw/update/r_id/166" )

Posted on Apr 22, 2009

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1 Answer

LiveUpdate start failed with error code -536805375


Uninstall the live update
Reinstall the live update from the link ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.3.0/
Click on the LUSETUP.EXE
And Run a repair on the Symantec Endpoint protection

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Build up of .tmp files in my windows tmp


follow these steps and you will be so glad you did.
1. Press the Windows Key and the Pause/Break Key to get into system properties. Go to the system restore tab and disable system restore on all your drives.
2. Go to Download.com and install Malwarebytes Anti-malware....just to quick scan and be prepared to gape at the complete failure of symantec...
3. Once all that is cleared from your system go to download.com and install Advanced System Care Free. Run that and get rid of all the buildup. This should clean you up really nicely.
4. Abandon ship on symantec...save yourself the money and either go free with Avast which I've had amazing success with...despite my huge distrust of antivirus in general..(I tend to just save myself the headaches and CPU power)

Best of luck with that and remember that temp files are ultimately normal and should delete upon restarts...normally...oh..and after all this you can re-enable your system restore.

Dec 21, 2009 | Sony VAIO Digital Studio PCV-RZ24G PC...

1 Answer

Why scan failed to start in symantec


click on the start button.
click on the run button and tyoe msconfig.
check whether it is in selective startup and change it to normal startup and restart the computer and try to run the scan.

Nov 12, 2009 | Symantec EndPoint Protection 11.0 Full...

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Kofax scanner support v/s symantec endpoint


the scanning process is depends upon your procssor and ram speed. if your pc is having enough speed then try to check the symantec software, by disabeling the software, after disableing, the software runs correctly then you have to reinstall the symantec or update....

Jul 28, 2009 | Computers & Internet

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Moving Symantec Endpoint Protection from local drive


Defrag your hard drive; if that does not work compress the Symantec Endpoint Protection file

Apr 22, 2009 | Symantec EndPoint Protection 11.0 (250-499...

1 Answer

Scan failed to start


hello!

You need to reinstall the Symantec software to fix this problem.


please rate my solution:)

Feb 19, 2009 | Computers & Internet

1 Answer

Symantec Antivirus scans (full/quick) complete in 1-2 seconds


Nortons only protects you now, It will not fix a previous problem without sending them more money, try running Ad-Aware from Lavasoft it is free, and also download and run CCleaner they both are free and clean-up registry problems and adware plus much more.

Jan 26, 2009 | Symantec AntiVirus Scan Engine

3 Answers

Completely remove symantec


Check Start Menu/ All Programs for endpoint protection uninstall

Jan 07, 2009 | Symantec Norton AntiVirus 2008: Windows

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

5 Answers

Windows xp


First thought: Not a legal copy or not activated?
Second thought: A virus or spyware? Have you run a full virus scan and a separate antispyware scan?

I don't know if either of these will work, but give them a try (especially the full anti virus and anti spyware scans). I use AVG Antivirus Free and AVG Antispyware Free. I also use ZoneAlarm Free as my firewall to prevent hackers getting access.

I have had a somewhat similar problem (years ago) which turned out to be some malicious spyware controlling access to some Administrator functions.

Good luck

Apr 06, 2008 | Microsoft Windows XP Professional

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