Question about HP DesignJet 500ps InkJet Printer

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I keep getting a problem error 86:01

Error measage 86:01 (paper jam) please tell me how to fix this problem, from kukuh (indonesia)

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If you don't see a paper jam it's a carriage axis error. Try cleaning and then lubricating the bar well. Next look at the belt turn around on the non-motor end of the belt. You'll find a bearing in the spring loaded pully that wears out or ceases up. If the drag / friction is too high you will get the 86.01 error. I have included a link to a free copy of the HP Service Manual to help you get through it. The error is discussed on page 2-18 and 2-19.

Hope that helps you.

Posted on Feb 19, 2009


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Hi, Agree with the above that the problem will probably be caused by either dirty rails on the machine which will need cleaned with a damp, lint free cloth and then lightly silicone oiled or a dirty encoder strip.

If this does not fix the problem, it is probably the line sensor which needs replaced.

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Posted on Dec 12, 2011

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It needs a belt.

Posted on Jul 29, 2011

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In addition to this, the so called encoder strip may be dirty and needs cleaning. The encoder strip has many tiny lines on it, that the carriage sensor counts to determine its location in the printer environment. If this strip gets dirty, the carriage sensor will read several lines as one and in the end it will try to go past the carriage path; when obstructed it perceives this as a paper jam.

The encoder strip is located just behind the slider rod, the shiny rod that guides the carriage back and forth. The encoder strip should be cleaned with a lint-free cloth wetted with clean and luke-warm water (no water allowed to drip into the printer!). Be careful not to pull hard on the encder strip, it can VERY easilly break or jump off its attachment points!

First gently slide the carriage over to the left and clean the right part of the encoder strip, then slide the carriage over to the right and continue with the left side of the strip. Note: Always clean FROM the right side to the left, since the strip is attached to a hardpoint on the right side of the printer and to a leaf spring on the left side. According to Murphy's Law, pulling on the leaf spring WILL make the encoder strip jump off the hardpoint hook on the right side, causing a mess to get it back! (not supported...)

But in many cases this solves the 86.01 error message, hope it does this time as well.


Posted on Mar 10, 2009

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