Question about Creative Labs ZEN V Plus MP3 Player

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Firmware problem I turn on player, it says rebuilding library. A minute later it says FIRMWARE PROBLEM and it shuts off. I can't play any songs. Can it be fixed, what should I do? when on my mp3 player,it is saying firmware problem and i could not play the songs,it is showing to format

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  • aliwalker Feb 25, 2009

    my computer won't recognize it so i cant upload the firmware to it

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I would try plugging it in to your comp and see if it is recognized. if so i would reload the firmware:
http://drivers.softpedia.com/get/FIRMWARE/Creative/Creative-ZEN-V-Plus-Firmware-1-32-01e.shtml

I hope this helps :)

Posted on Feb 19, 2009

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1 Answer

Firmware error


Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!

Feb 17, 2010 | Dell DJ MP3 Player

4 Answers

Creative Zen Rebuilding Problem (Freezing)


Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Feb 07, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My son's c250 shuts itself off after a minute.


Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Apr 02, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Rebuilding Library


Corrupt DB, firmware to reolve on creative website

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Feb 21, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Turning on


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update

Jan 24, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Mp3 player


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 30, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery Mode


  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 06, 2007 | Creative Labs Zen V MP3 Player

    1 Answer

    Player Rebuilding/not displaying songs/ etc.


    Sounds like you'll need to have it serviced, as you've already tried the firmware and clean up, and thats really all that you can do. If you scroll down on this page there is a box "Repair Service." Type in your zip code and bunch of repair companies come up. Just browse their sites for services and pricing.

    Nov 13, 2007 | Creative Labs ZEN Vision:M Digital Media...

    1 Answer

    Rebuilding Library to Firmware Problem error...HELP



    try downloading the
    MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

    By the way, before updating the firmware, let the battery have a full charge, ok?

    Oct 08, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

    12 Answers

    Firmware problem


    To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all: (fix courtesty of cinderlee in creative forums) 1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen- select "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button 8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. once you are happy you can re-install WMP11 and it will work fine. Cheers!

    Jun 04, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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