Yeay!!! Thank you soooo much!! I opened my freezer door for about 5 minutes and also turned the freezer temp warmer, and my water dispenser worked again. And thanks to you guys, i didn't need my husband's help figuring this out :-)
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My name is Peter. I am a retired field service refrigeration technician.
I am sorry to say you have a serious problem.
The water supply line to your ice maker runs up the back of your refrigerator from the ice maker solenoid. It is a separate water supply line.
Your water dispenser water line runs from the water dispenser solenoid under your unit and up from the bottom of you freeze door.
You have a plastic tubing leak within your freezer door. Calling a service company to replace the freezer door tubing - a good service technician would not replace the tubing - the damage has already been done.
The insulating material in your freezer door is soaked. The water in the door will cause the door liner to expand and crack. There is no way to completely dry out the insulating material.
The only fix is to replace the freezer door. So, $300.00+ for the door and $150.00+ for the service tech. No, a hair dryer will not do it.
May I suggest:
1.) Remove the bottom toe plate (Kicker plate) in the front of your refrigerator.
2.) Turn the leveling screws counter clockwise so you can pull the refrigerator out to get behind it.
3.) Unplug the unit.
4.) Remove the screws from the bottom cover.
5.) There are two connectors to the solenoid valve to the water dispenser. It is the larger diameter tubing running under your refrigerator.
This will disable your water dispenser. If you see cracks on the inside of your freezer door, seal them with a high temperature silicone adhesive.
If you elect to purchase a new unit, check out Sears Outlet (Scratch & Dent) Stores.
The leak is probably from the small PVC water line leading to the freezer door ice/water dispenser. Manufacturers put a small plastic joiner at that point to allow removal of the door for shipping and installation. That tiny connector can become easily disconnected and leak water onto the floor every time someone presses the water valve in the dispenser. It's easy to fix, Lowes and Home Depot have the fix-it kit for about $5, but you will probably find the existing joiner parts already attached but only needing to be rejoined.
I'll attach a photo of the Home Depot kit. you can also order it from Amazon and have it delivered right to your mailbox. Search for a "refrigerator door water line connector" and you should see a GE part number WR02X11330.
Hello Frank, The line that runs from under the freezer door and connects to the dispenser is cracked or the connector is cracked. By removing the lower hinge cover ya should be able to see where the line connects to the door and see if it seems to be cracked and leaking their,if that connector is good then the line inside of the door is leaking..in some cases depending on brand the line is easily replacable without having to dis-assamble the entire door
couple of things to check if you have a dispenser on this model there is a hose that goes up into the bottom of the freezer door you need to remove bottom kick plate and take a look at this...also if no water from that hose and its actually coming from the door you could have a ruptured line in the door itself.... next make sure the water is not actually coming from the freezer compartment as the drain in the freezer could be clooged and leaking over on defrost mode and out door...
hope this helps good luck...
Due to water comming from the bottom of the dooe , you will need to replace the door water line . Pt #
is the replacement line . Remove the upper portion and " feed " the new line down thru the freezer door .
Is the water leaking from the bottom of the freezer door ? ( new door ) line is not replaceable inside the door .
Is the water leaking from the tubing at the connector ( about 6" from the bottom of the freezer door ) ( remove both lines from the connector , cut off about 1" of each tube and reinstall into the connector )
To access , remove the kickplate by either removing 1 screw on each side or just pull off ( held on by clips ) .