Question about Dell Inspiron 2500 Notebook

2 Answers

I just downloaded a virus program and i cant open any files my computer, my documents nothing so i want to delete everything so it goes away so if you have answers email me at rahimandersen@gmail.com

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Mentor:

    An expert who has written 3 tips or uploaded 2 video tips.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 82 Answers

Hello,

Sorry you got infected. Do you remember what was the program you downloaded.
You need to get all the drivers from Dell for your notebook so you can get back on line. Download the video, sound and network drivers, first.

You need to get your system back. Do you have your boot CD. Boot to the CD and reformat your hard drive. Follow the prompts and allow your OS to reload.

Once you get back online you need to get proctected. You need to go to www.avast.com and get the free home edition download and allow it update and register it is good for 14 months.

I hope this helps, please rate and post results if you need more help

Posted on Feb 19, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 66 Answers

You can do a couple of things: you can uninstall the antivirus program (which doesn't sound possible right now) or you can restore your system to the point just before you installed the antivirus program. To do the system restore, go into the system restore either in your control panel (if you have Vista) or in the system tools (if you have XP) and simply restore the computer to the system checkpoint before the antivirus install.

Posted on Feb 19, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Chrome won't let me download .exe files. It says "Antivirus software detected a virus and the file was deleted." The files are NOT infected with a virus. Some exe files come from ISP, AOL, and they are...


Which anti-virus program are you using ? As this issue do not pertain to the browser rather than your anti-virus. Its quite possible that you have some infected file already in your computer. I suggest you to update the anti-virus program and run a complete system scan and then try to download the files that you are trying previous. Also check if Chrome is set as your default browser because if so it will automatically open the compatible file with it rather than AOL as you desire.

Sep 23, 2013 | Google Chrome

Tip

Virus Guide: 11 things you should know


What is a computer virus --> Computer viruses are small software programs that are designed to spread from one computer to another and to interfere with computer operation.
A virus might corrupt or delete data on your computer, use your e-mail program to spread itself to other computers, or even erase everything on your hard disk.
Computer viruses are often spread by attachments in e-mail messages or instant messaging messages. That is why it is essential that you never open e-mail attachments unless you know who it's from and you are expecting it.
Viruses can be disguised as attachments of funny images, greeting cards, or audio and video files.
Computer viruses also spread through downloads on the Internet. They can be hidden in illicit software or other files or programs you might download.
To help avoid computer viruses, it's essential that you keep your computer current with the latest updates and antivirus tools, stay informed about recent threats, run your computer as a standard user (not as administrator), and that you follow a few basic rules when you surf the Internet, download files, and open attachments.
Once a virus is on your computer, its type or the method it used to get there is not as important as removing it and preventing further infection.

on Jan 17, 2010 | Computers & Internet

1 Answer

WESTERN DIGITAL 500GB MY BOOK/ SOMEHOW A MP3 FILE COPIED TO IT, AT 92MB, BUT I CANT PLAY IT OR DELETE IT/UNREADABLE AND CORRUPT/ TRIED WEB FORUMS, BUT I DONT WANT TO REFORMAT AS IT IS NEARLY FULL OF LOTS...


Download a program called Hijackthis from Download.com

Once you run it, click on the button that says "Open the Misc Tools Section" and then choose "Delete file on reboot"

Select the file from your external HD, and click okay. It will ask you to restart your computer, so be sure that you have everything closed down and ready to restart.

Please Rate. Thanks :-)

I would advise to also run a Virus scan (I advise running Malwarebytes Anti-Malware, also from Download.com) on your external, because it sounds like a virus. Just FYI.

Apr 02, 2011 | Computers & Internet

2 Answers

In my pc i ve got lot of virus,so plz do help hw cn i remove virus.its urgent


Hi ,
You need to interfere urgently and proceed in this order :
1° Delete Avast and install Microsoft security essentials from ( I hope you use Windows ! ) : http://www.microsoft.com/Security_Essentials/
Load this antivirus and make a full deep scan of your system .
2° download and install MalwareBytes from http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
Make an additional full deep scan with this free tool .
3° Reboot .
Everything is free and very efficient and should work .

Best regards ,

Jan 25, 2011 | AVAST Software Avast Free Antivirus

1 Answer

My laptop is running slow how can i fix this?


You can go through the control panel and remove programs that you no longer use. Deleted files in My documents that you no longer need. Deleted any picture music data that you don't need anymore. Also, you can run a virus scan on the computer, if you don't have virus protection, you can go to avg.com and download the trial version that they offer for 30 days. If the internet speed is slow, go to tools, Internet options then in the general tab click delete then delete everything in there but your passwords and then restart the computer and it should increase the speed from what it was before.

Sep 20, 2010 | Toshiba Computers & Internet

3 Answers

Microsoft Excel Temp Files


I just finished with Trend Micro help support and they solved this problem for me. Open the main console for Trend Micro. Click on Viruses & Spyware Controls. Click on the "settings" for Protection Against Viruses & Spyware. Click on Advanced Settings. Under the section for "What Should TMIS Check for Threats" click on the circle for "Specify Targets that you choose". Click on "Select" next to "Ignore Specific Files & Folders". Then Add and folders of files that you do not want Trend Micro to check and make backups for. That solved my issue...hope it helps you too.

Oct 29, 2008 | Microsoft Excel for PC

1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

2 Answers

Malfunctioning


Go to
http://technet.microsoft.com/sv-se/sysinternals/cb56073f-62a3-4ed8-9dd6-40c84cb9e2f5(en-us).aspx

and download process explorer.
Start it, and use the 'target' icon (to the right of the binoculars)
and 'drag' the icon to the command-box like window.
Then process explorer will tell you which program or process is causing this window to appear.
Find this program or process in windows file explorer and delete it.
Done!
Tip.
Also download autoruns, a program that shows ALL autostarting programs, much better than win 98's msconfig

Jan 17, 2008 | Microsoft Windows 98 for PC

6 Answers

Funny UST scandal virus


first download taskiller in http://www.rsdsoft.com/task_killer/index.php4
and install it to
your computer because you cant use taskmanager to terminate the virus(the
virus automatically close taskmanager).

-run taskiller and left click it on the system tray(the one with a skull icon)

-click processes

-to close the virus, select process and click yes to the question

(process to close)
1.killer.exe
2.lsass.exe
3.smss.exe

note: close only file that have the same icon of Funny UST Scandal.avi.exe


CMD STEPS
1-now, click "start" then "run"
2-type "cmd" without quotes
3-type "cd\" without quotes
4-type "attrib -h -s smss.exe" without quotes
5-type "attrib -h -s autorun.inf" without quotes
6-type "start c:" without quotes(a new window will open)
7-select smss.exe,autorun.inf,Funny UST Scandal.avi.exe and delete it

-if theres any drive or a partition type "d:" in command prompt without quotes
"d" is the drive letter then repeat the CMD STEPS number 4-7 above.......

-now type this on the command prompt "cd windows" without quotes(na naman!)
-type "attrib -h -s smss.exe" without quotes(uli)
-type "start c:\windows" without quotes(hay naku!)
-delete the file smss.exe
-now, goto c:\documents and settings\all users\startmenu\programs\startup
-delete lsass.exe

-click "start" then "run"
-type "regedit" without quotes then delete the registry entries above....

Note:
If you have problems opening drives in My Computer open regedit find
"\smss.exe" then erase values like: "c:\smss.exe", "d:\smss.exe" etc..


Hope this helps

Jan 16, 2008 | Computer Associates eTrust PestPatrol...

3 Answers

Funny UST scandle.avi (Virus)


I done research on this but not tested to my computer ..just try this remover created in philippines . this the link: http://www.geocities.com/six519/Remover.zip may this help.

Dec 11, 2007 | Computers & Internet

Not finding what you are looking for?
Dell Inspiron 2500 Notebook Logo

28 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18381 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...