Question about Canon imageRUNNER 5020 Copier

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Letter Drawer 1 on Model IR5020

Our letter drawer 1 on our Canon IR5020 isn't identifying that paper is in the drawer (says "load paper") and ERR. All other drawers work fine so we are using drawer 2 as the letter drawer. What can I do to solve this problem?

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  • 135 Answers

Look behind tray for paper preventing the feed rollers from knowing there is paper there

Posted on Apr 19, 2009

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How to solve the pc load letter in konica Minolta Printers & copiers?


Is this what it's reporting on its display panel when you try to print? Most likely the paper stop in the drawer has moved or been changed to something other than letter; so the printer thinks it has something other than letter size loaded (probably got moved to A5) The printer "reads" the the drawer stops, it does not "see" the paper it needs.

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On the LCD screen go to the paper select drawer, the touch "letter" size so that the copier now recognizes the default drawer for 8.5x11.

Hope this helps. :)

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Paper not pulling from tray 2 when tray 1 empties - Lexmark T654


For the majority of the Lexmark printers, all that needs to be done is to set the paper size and type the same for each drawer. Example - drawer 1 & 2 sizes are set to letter, drawer 1 & 2 paper types are set to plain. Set up this way, when drawer 1 empties, the printer will automatically switch to drawer 2 to supply the paper.

May 20, 2010 | Lexmark Printers & Copiers

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You have the settinigs on the printer wrong. There are two things you need to do:
1. Open the tray and check that the paper guides are set to 8.5 x 11 (letter). There are both length and width guides in the paper tray, and EXEC size is quite a bit off from letter-it is more than 0.5 inch narrower than letter. It is also shorter than letter.
2. On the printer, use the settings button to navigate to the paper size. (The exact wording may vary; it's been a while since I worked on a 4050. It may be under print settings.) Once you find the paper size menu, configure tray 2-yes, I'm sure-to use letter size, any type. By the way, on HP lasers, tray 1 is the fold down tray on the front, tray 2 is the tray that will hold 500 sheets of paper and is the "drawer" that you load. Don't ask me why they use that numbering system.

Feb 11, 2010 | HP LaserJet 4050 Printer

1 Answer

Paper keeps jamming in the paper drawer 1 and the right side. I have switched to paper drawer 2 and the same thing happens. Drawer is set to letter size but keeps jamming. What's the problem?


It sounds like you have something interferring with the paper path... Look for any small pieces of paper in the paper path, staples, paper clips etc...

If you can't find any then a service call will be the order of the day!
All the best! If I can help further please contact me : johno@execs.com

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1 Answer

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This meen the paper dial selector in the drawer is set for letter size paper,set it to the correct envelope size.I suggest you use the manual bypass for the evelopes.

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you need to go to the printer set up on the desk top, there you can tell the printer what to do

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A C0040 error code indicates a problem with the suction deck fan. It has nothing to do with the paper lift motors.

The fan is accessed by removing the rear cover of the copier. It is right in the center. These are readily available (p/n 9313-1310-61) although they are not cheap (around $200 retail).

Nov 15, 2008 | Minolta Printers & Copiers

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