Our letter drawer 1 on our Canon IR5020 isn't identifying that paper is in the drawer (says "load paper") and ERR. All other drawers work fine so we are using drawer 2 as the letter drawer. What can I do to solve this problem?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Is this what it's reporting on its display panel when you try to print? Most likely the paper stop in the drawer has moved or been changed to something other than letter; so the printer thinks it has something other than letter size loaded (probably got moved to A5) The printer "reads" the the drawer stops, it does not "see" the paper it needs.
For the majority of the Lexmark printers, all that needs to be done is to set the paper size and type the same for each drawer. Example - drawer 1 & 2 sizes are set to letter, drawer 1 & 2 paper types are set to plain. Set up this way, when drawer 1 empties, the printer will automatically switch to drawer 2 to supply the paper.
You have the settinigs on the printer wrong. There are two things you need to do: 1. Open the tray and check that the paper guides are set to 8.5 x 11 (letter). There are both length and width guides in the paper tray, and EXEC size is quite a bit off from letter-it is more than 0.5 inch narrower than letter. It is also shorter than letter. 2. On the printer, use the settings button to navigate to the paper size. (The exact wording may vary; it's been a while since I worked on a 4050. It may be under print settings.) Once you find the paper size menu, configure tray 2-yes, I'm sure-to use letter size, any type. By the way, on HP lasers, tray 1 is the fold down tray on the front, tray 2 is the tray that will hold 500 sheets of paper and is the "drawer" that you load. Don't ask me why they use that numbering system.