Question about Dell OW7658 (J4624SK8115RT7D50) Keyboard

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When you drop a keyboard on the floor and it stops working is it fixable? or just replace it?

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That would depend on the shock damage caused when the keyboard hit the floor, if the keyboard is not working at all (i mean any key) your best off replacing the keyboard, it will work out cheaper in the long run.
What you could however is unscrew the screws underneath, split the keyboard and check to make sure the socket is plugged in.


Good luck and thanks for using Fixya!!!

Posted on Feb 18, 2009

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Posted on Jan 02, 2017

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Although Shift key is not pressed down, maybe the electronics are messed up due to shock if you dropped the keyboard. Turn off Caps Lock, go to text editor of your choice and try to type numbers together with some letters. If you get big letters, then Shift button is pressed down.

In both cases, just to make sure, try your keyboard on some other computer and see if it works.

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Mouse dropped on floor - does not work.


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you need to reset all the wireless device in order for the mouse and the keyboard to connect.
refer to your users manual how to reset the device.

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