My PS3 has just stopped in the middle of a film and will not play any Blu ray discs or games now I have used a disc to clean the laser the film played again briefly then froze again now can't seem to do anything.
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First make sure the CD/DVD is not scratched or dirty. Get a cleaning kit and use it to clean the laser and disc off inside your PS3. If it won't work after you clean the CD/DVD then your Blu-Ray Diode has burned out (a very common problem with the PS3). The PlayStation 3 uses two different lasers to read a disc. One of the lasers inside is used for standard DVD's and CD's and the other one is used strictly for playing Blu-Ray. The only way to fix your PS3 at this point is to replace that Blue Ray laser. If you do not have electronic repair knowledge I would recommend paying the $150 to have Sony replace it. Your PS3 is under warranty for one year from the original purchase date.
f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.
If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.
Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.
Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.
If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.
**EDIT** Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/
Do need the internet, just go into your settings tab on the intro menu for the PS3 and hit system update. Use the via internet option and it finds the newest version...2.70. Takes a bit to download but, when it's done you get to enjoy watching the otherwise $30 drink coaster.
Yes you can.. Blu-ray discs are not region coded.. However if you trying to play a DVD or any other format disc then it would not be possible since these are region coded.. However the PS3 games are region free.. can be bought from anywhere and played anywhere..