Question about Webroot Spy Sweeper (spysweeper) for PC

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Shows not activated when computer turned on

Webroot internet security essentials was installed 2/17/09 and did a full sweep but when turned it says not activated. how do i activate the program

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Regardless if you installed from a disk or downloaded online, there should be either a registration or activation key in order for it to work. Look on the box or check your email (spam folder possibly) to see if you can find it. Let me know if this helps or not! :)

Posted on Feb 18, 2009

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Won't scan after 30 to 45 minutes.The computer will not complete the scan for virus sweep;the computer freezes.


If you can, I would download MalwareBytes (It's free) update it first, then run it. If it finds problems (usually indicated in red) remove the problems. Reboot and then try your Webroot again. Note that any Anti-Virus program will not work well unless it is regularly updated. this is because new viruses / malware come out with great frequency.

Mar 30, 2011 | Navarre Webroot Internet Security Complete...

1 Answer

Error message


What type? Please describe. However is the error is upon installation here are some tips:

The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential 6.1. However, by Microsoft's design, the Windows Installer in not available in Safe Mode. On rare occasions Safe Mode installation is still desirable, so Webroot has engineered a method to make this possible. This method uses a file called "SafeCore.exe".

If the installation is performed using "Safe Mode with Networking" and an active internet connection is available, the Version Guard feature of our installer will automatically download and run SafeCore.exe. No action on the part of the user is required. Otherwise SafeCore.exe will need to manually be placed in the same folder as the standard Webroot software installer.

(Example: if the installer file is already on the Windows desktop, copy SafeCore.exe to the desktop as well, and then run the Webroot AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0 installer to begin the installation process).

To obtain a copy of SafeCore.exe, please first check what version of the Webroot software you are trying to install. Right click on the installer and choose Properties, and then click on the Version tab. A File version will be listed.

  • If the file version is 5.8.1.55, please click SafeCore.exe to download the SafeCore files specifically designed for 5.8.1.55 and place it in the same folder that the installer is located in.
  • If the file version is 6.1.0.128, please click SafeCore.exe to download the SafeCore files specifically designed for 6.0.2.22 and place it in the same folder that the installer is located in.
  • If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.

If the computer you are trying to install on does not have a network connection, it may be required to transfer this file from one machine to another using removable media such as a USB drive or CD-ROM.

If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.

Feb 21, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Sweep stops and tells me to reinstall. Reinstall stops and tells me there's already an updated version present, and I don't know what to try next.


ok fletch, sound like theres a problem for sure

Can you afford to unintall and reinstall the program, if so thats what i would do. I always opt for a fresh install then you can get the most current patches also check there web page for installer issues.

Added just in case you dont have it

if you like here is the users manual in case you want to see some screan shots i found it


http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/fattach_adp.php?p_sid=HhtIuW1k&p_accessibility=0&p_redirect=&p_tbl=9&p_id=1731&p_created=1224092636&p_olh=0&p_faqid=1731&p_topview=1

Jun 08, 2010 | Webroot Software Internet Security...

3 Answers

My webroot spyware and firewall is driving me crazy. It is constantly interfering with everyday operations such as starting up aol and other programs. It keeps asking permission to allow waol.exe...


Are many users what had this staff of problems with Norton. So my idea is to change it in Avast from http://www.avast.com...first uninstall Norton,restart computer and install one of the versions what have Avast

Mar 06, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot full sweep gets stuck on one file and then freezes. can't shut-down webroot or computer.


Okay, before I can start full troubleshooting, I need you to turn your computer off, then turn it back on, while it is loading BIOS I need you to tap F8 Then load safe mode, then I need you to log on the account labeled administrator. Then attempt to run it, then tell me the result, so I can being troubleshooting.

Ryan Frame
Creative Energy Associates Technical Center

Aug 01, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot won't sweep as per schedule


check your fire wall exceptions tab from control panel /add program(webroot spy sweeper)/check box next to this entry?

Feb 21, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

When computer is first turned on, pop up shows webroot not activa


Hi there.
Its just a reminder that you have to activate the software either by a product key or online, webroot will not work properly until you have done this.
If you don't want the program at all, uninstall it.


Good luck and thanks for using Fixya!!!

Feb 18, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I am having the same problem as hundreds of others... i have webroot spyware with antivirus, newest version 6, i think. after microsoft updated, and this happens every time i get an update from microsoft,...


hi

your webroot spyware is clashing with some of the security update of windows.

before you install on any of the system just go to run
->msconfig ->startup->disable all->restart and then install the webroot.

I think its solved

Jan 03, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spy sweeper


I too have Trend PC Cillin ( anti-virus ) and Webroot Spy sweeper... I schedule sweeps at different times so there is no overlap or conflicts.. I am running windows XP Pro ( i do not like Vista... even thou I may not have any choice at some point) but I have not had any conflicts or lockups between them.. There may be some other underlying issue with your system... For what it's worth...

Sep 20, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy Sweeper won't sweep


I have seen this problem a couple times. The only fix that seems to work is uninstalling Spysweeper and then reinstall it again. If you go to start>Programs>webroot you will see an uninstaller. Run that, reboot the computer, then reinstall again from your install disc.

Jun 04, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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