THis is my complaint letter I have sent out tonight:
My daughter and I went to Walmart in New Ulm, Minnesota tonight. She took her savings of $130.00 that she earned rock picking this summer to buy the game "Rockbandfor playstation2" for her playstation2. (FYI her playstaion2 is slim model numberSCPH-70012)
We got home and she happily opened the box and quickly put everything together and hooked it up. The disk was "unreadable" it stated "there is no data"
There was a pink slip inside the game stating to go to http://supportea.com/rockband
if there was a problem with the game. I went to the site and called the phone number stated on the site. I was told that the Rockband game did not work on certain models of the playstation 2and there were lawsuits against sony because of this.I was told there was nothing they could do. I was told to call Sony at 1-800-345-7669. I called Sony and they told me they knew nothing about the so called lawsuits against them that "ROckband" told me. Sony said I could give them my credit card number and for $45 I could mail it to them and they would look at my playstation 2 console. Note: ALL OTHER PLAYSTATION GAMES WORK ON MY PLAYSTATION! Rockband is the only one that does not. Sony told me I needed to call EA (ROckband) . I called ROckband and talked to supervisor Steve. He said I could return the game (which is a HUGE box with drums etc in it ) at my cost and if found defective they would send me a factory sealed new game which I could return to Walmart and get my money back. I do not have the money to pay for shipping on this......I asked for a prepaid shipping label and they said no they could not do that.
I then called the New Ulm Walmart and talked to Asst manager Mike. He gave me the same answer as SOny and Rockband ultimatley gave me.....THere was nothing they could do. THe box was opened and federal law says they cannot take electronics back. He knew nothing about this game being faulty with certain models of Playstation2 systems.
I told all 3 of these companys that there should be a recall.....that they are aware this Rockband Playstation2 game does not work with certain Playstation 2 consoles. There should be some sort of label on the box stating this!!!!
My 14 year old daughter worked hard for that money she spent on this game! All I want is the money back!! I told Walmart they should not have these games on their shelves!!! I had purchased the game an hour before I called Walmart to ask if I could please return it and they said it would be against the law for them to take it back.
Do I need to buy a new playstation2 (which I cant afford!) and what if that playstation is one of the faulty models....then I am stuck with another useless playstation.......
Its just so ridiculous that my daughter bought this game and she can't even use it and can;t take it back to get her money back. We bought this game a couple hours ago and my daughter has been so upset about all of this she has been in tears. She has saved that money for a long time and finally decided to make this big purchase........We made a special trip to the New Ulm Walmart from Springfield just to buy this game..............
You would think big cooperations such as Sony, EA or Walmart would be willing to at least send a prepaid shipping label to help us out in this situation.
They are ripping consumers off!!!! Its a disgrace!