Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Kenmore side by side icemaker

Won,t  distribute ice through the door crushed or whole i can hear the motor but nothing comes out! worked fine and then one day nothing

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  • muchtone2000 Feb 18, 2009

    Thanks. I did push the switch to see if it was moving at all and it moved not even a inch and then stopped

  • muchtone2000 Feb 18, 2009

    non-IDI


  • muchtone2000 Feb 18, 2009

    no it will spin unless i hold it then it doesnt spin the coupler just the motor

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Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.

In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.

You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.

Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.

If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.

Posted on Feb 18, 2009

  • antonio_f5 Feb 18, 2009

    So... your product is an IDI or a non IDI?



    This is important because in the IDI the chamber were the ice gets crushed when it crushes the ice a lot of times there's like walls of ice inside the chamber and the shaft stop moving because of these walls, the thing is that the motor is forced by voltage and to protect itself from overheating a thermal fuse is activated so you can use the motor when it get normal temperature. So maybe you need to put the bucket outside for a while to melt the ice walls.



    In newest models there's a heater that melts this ice walls but I understand that this solution is from models like 6 months old.



    Also in the case of the non-IDI when you dispense to many times or by too long time the motor gets hot and the thermo-fuse disconnect the current.

  • antonio_f5 Feb 18, 2009

    if you remove the bucket and you dispense and do the pressing the switch thing, the motor also starts to work and then stop?

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