Question about Lexmark X3470 All-In-One InkJet Printer

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I moved my computer and lexmark3470 to another room. suddenly i hook it back up [ports work fine} the three buttons on the left won't move up and down, and the printer keeps saying theres a computer jam when there is not. The blue dot alingment came out fine, so how can there be a paper jam? also, i could never get this scanner to scan stuff onto the computer. it only prints and scans what you already have. thanks for any help

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If it shows false paper jam error try these steps :


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Mar 31, 2009

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