Question about Epson Stylus C86 InkJet Printer

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Epson cx7800 won't detect magenta ink.

Yesterday my colors all turned. I check the ink and they all seemed fine. I did a nozzle check and the magenta was blank. I checked the ink level and all was fine. For some reason the printer is not detecting the magenta ink, therefore my colors are all off. I have put the magenta in and out numerous times and checked the nozzels, aligned, etc... many times and still nothing. Please help!

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It seems likely that either your magenta cartridge is faulty (or empty - the ink monitor doesn't show how much ink is actually left, only the amount used subtracted from a presumed full cartridge when new). The first thing to be sure of is that you have a good cartridge - install a new one. You can save the existing one for later use once things are OK again. If this produces no results, you can now be reasonably confident that you have blocked magenta nozzles. Note that putting in a cartridge and taking it out again several times will aggravate the situation by getting air into the system.

You can now try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If nothing, repeat the process once more. If still nothing, post a new comment detailing what you have done and the results.

Posted on Mar 23, 2009

  • perk801 Oct 26, 2010

    I know the post is a couple of years old but I hope gwbm is still on line.
    My CX7800 has a small, about 3/4" square, box with foam in it. Is that the one to put dist. water in?
    Thanks for the help, Perk (:>)

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