Question about Toshiba REGZA 42WLG66 42 in. HD-Ready LCD Television

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No sound at when I set SAP to English

No sound at when I set the primary audio to English. I can get audio in English if I switch to the digital Spanish channel,SAP And once I tried that trick, and it was in actual Spanish. this is only on the primary stations.
If I tune to .2 or .3 the audio is in english.
This is on several stations in my viewing area.
the problem is this set. toshiba 26HLV66
on another TV set audio functions ok

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Took set 26HLV66 to service center to have tuner replaced

Posted on Feb 25, 2009

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Brand new, connected to new cox cable box, video works great but no sound


if just running HDMI cable try adding audio cables too, check all your volume and mute settings in the system setup.
If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. Complete the following steps to turn off SAP.
  1. Press the Settings or MENU button on the digital remote.

    Result: The Settings screen displays.
  2. Choose from the following options.
If... Then... Disable SAPdisplays Press the Select button. Choose SAP Languagedisplays Use the left or right arrow buttons to choose the English setting and press Select. PREFERENCESdisplays Scroll to the Language option, select Audio, then select the option labeled Primary or the one labeled English. If the above quick fix doesn't work, there may be a problem with MTS, Stereo, or another SAP issue. Try the following:
  • Verify in the program listing guide that the program has MTS, Stereo, or SAP features.
  • Check to see if the MTS, STEREO or SAP light on the TV or VCR is on.
If the light is not on, try the following:
  • Push the MTS, STEREO, or SAP button on the TV or VCR.
  • Adjust the fine tuning on the TV set to restore the stereo or SAP.
http://www.cox.com/residential/support/tv/article.cox?articleId=81da8760-5c47-11df-ed4d-000000000000

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1 Answer

How do I change my audio setting


It depends on what you want to change about your audio setting. My cable box remote has two audio settings: one for changing the SAP language sound from English, to Spanish or French; and a setting that changes two separate audio functions: one changes the broadcast sound from Dolby Digital (TM) sound to regular stereo sound, and the other will allow using either a fixed setting (cable box sound level is at a fixed level allowing one to use the sound control on the TV, or other audio receiver), or a variable setting (allowing the use of the cable box to adjust the audio level).

My Sony TV control also allows me to adjust the tv's audio treble, bass, balance, and special effect sounds, and if needed, to turn the tv speakers off. Hope this is helpful..................Gary

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Most likely the set (in its menu) is set to SAP or secondary audio program==this is for channels that offer simulcast of programs in English or Spanish etc.

Look for the setting and if SAP is highlighted try to select Stereo.

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There is no sound from the unit. I have no remote but it says it is in sap mode. can I correct this?


SAP means "Separate Audio Program" - usually SAP mode is for changing the language of the broadcast (i.e. from English to Spanish) and is also used to enhance the sound broadcast of some programs.

Not having a remote may make this difficult.... you need to find a way into the set's menu- some sets have a "menu" button on them..... some require two buttons be held down together.... look at the set carefully.... if you have the manual, it is a good time to look at it.

When you get into the menu, find the AUDIO menu and de-select SAP. Your sound should be restored.

If you cannot get into the menu, you will need a remote. Write down the brand and model of your set, go to a decent electronics store, and browse the "universal remotes". Find one that supports your set and follow the instructions to set it up for your television. You will then be able to access the menu and turn off SAP.

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No sound on a few channels. all others have sound. 26 in vizio.


Since you have sound, the audio circuits are working. The most common cause of this is to have the TV set to use SAP. There are many channels where this is an unused option and others that broadcast the same audio on the standard channel as well as SAP. If you change the channels and get Spanish rather than English for example, you have SAP turned on. Check the audio menu for SAP status.

Let us know what you find.

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Check to see if your audio source is set to SAP. This stands for secondary audio program. For example, some stations broadcast english and spanish. Some stations broadcast english and nothing. If you are on a channel that broadcasts english and nothing, and you are SAP setting, you will hear nothing.

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GO into the customer menu with the remote and look at the audio settings---I would bet you will find SAP has been selected; this will give you some channels in spanish( SAP means secondary audio program) Monday night football and some other programs offer this for Spanish speaking people. Change the setting to Stereo or Mts away from SAp

I do this here for free so if this helps you give me a vote here---if you have questions or need help contact me by replying to this post.

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Hi lisadean767,
It is possible that without realizing, your TV is programmed to receive SAP or Second Audio Program audio. When this happens, your TV responds like this: when SAP is not being broadcast, you'll receive regular program audio. However, when the SAP audio is sent along with the regular, (English) program audio, your TV will automatically switch to the SAP channel. You'll know your TV is programmed to receive SAP because you'll hear the commercials in English and any other program in English if the SAP is not being sent. 

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