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EMAIL although it shows up email address and tries to recieve and send says it can not find reciever .I am with virgin with a blueyonder address.

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  • sweetjm Feb 18, 2009

    Thankyou for getting back to me.I am not very technical .I have done what you have said but dont think its outlook on here in the top corner it says Aspire one mail..I press on send and recieve it says connecting then the message comes up server unreachable please try later.Virgin say that cant help because do not know about this.Need to take this away next week and need to be able to get email

  • sweetjm Feb 18, 2009

    on the server i have incoming mail [pop3]blueyonder.co.uk

    outgoing mail [smtp] blueyonder.co.uk



    These are the settings set up on both my computers ..only diffrence is one works one doesnt.



    Does this help with you question .

    I love this little computer but so difficult to sort out as nobody knows enough about them

  • sweetjm Feb 18, 2009

    I will try that now .No it has never worked bought just before Christmas for travelling and every thing I try I have problems with .Wish I had bought with windows

  • sweetjm Feb 18, 2009

    Cleared it all put in email address etc and then wizard finds settings,Clicked to verify but now its saying unable to access the email server and wont verify [which it did before] So think I am going to have to give up and class as shouldnt have bought .Thanks for all your help and should you come up with a magical solution would love to hear from you

  • Ralph  Walekr
    Ralph Walekr May 11, 2010

    Take out all the information and put it in again. Make sure that you put in your whole email address and your password. Your password is case sensitive. This should work.

    Has it ever worked before?


  • Ralph  Walekr
    Ralph Walekr May 11, 2010

    You are welcome,

    It is looking for a mail server. Who is your Internet provider? Tell them you need the name of their mail server. For example,
    pop-server.houston.rr.com
    smtp-server.houston.rr.com

    The name that they they give you needs to be type into your email program. What type of email are you using. If this does not work your internet provider may have a web base email that you can check your email from.

    Just post back what you find out. I will try to help as much as I can.



  • Ralph  Walekr
    Ralph Walekr May 11, 2010

    Is this outlook you are using?

    If so you need to type in the full email address, for example. rwalkero@gmail.com and then your password on the next line.

    I hope this helps.


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1 Answer

Why does my email not working royhhunter@blueyonder.co.uk


There is a tool to check what your username for webmail purposes is here:
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Enter your blueyonder email address and password into the checker and it will tell you what your user name is.
If the alias checker does not recognise your email address then it may be that your email account has become 'orphaned' from your virginmedia account. If this is the case you will have to ring in on 151 (free from a VM mobile or landline) or 0845 454 1111 from any other phone provider (chargebale) - select the problem with broadband option
You can go directly to the blueyonder webmail page via this link:
Virgin Media Sign in to My Virgin Media
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