Get error recycle power when trying to scan. Also on printer itself get ...scanner failure-unable to scan or copy.
Printer is 2 yrs old and this is something new that is happeneing.
When turn printer on, and it is "booting" up, receive an error message on the printer view screen "Scanner Failure - Unable to scan or copy". Have to press OK to allow the printer to complete its "boot-up" so it can print.
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Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
Since you replaced the Yellow cartridge, did it go thru the alignment process and printed the alignment sheet ?
If Yes, Disconnect the power cord from back of printer ( while printer is on ) and while holding the # and 6 key on front panel, connect the cord and follow the instructions on printer screen. NOTE : if you have setup the printer on wireless network, the printer will loose network signals, you will have to re-setup the printer on network.
If No, Press setup button, Scroll to TOOLS, Choose Align Cartridges, and follow the process.
If the Printer does not let you thru SETUP button, follow the first step to do Semi-full Reset on printer
You can try a reset on the printer using the # and the number 6,holding them down while plugging in the power cord at the back of the printer.if it still does not work then you can try the same with the # and the number 9.If it still does not work,get your printer serviced.