Question about Brother IntelliFAX 4100 Laser Fax

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Can send but can't receive faxes.

We can send a fax, but we cannot receive a fax. It says it is trying to connect, but it doesn't. H E L P ! ! ! ! !

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  • carolynw69 Feb 19, 2009

    We set it to fax only, It still will not pick up the fax line. Any other suggestions. We moved another fax machine to the phone line and it works, so it is not the phone line.

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  • 215 Answers

If your fax is on a dedicated fax line, make sure your display says "fax only" or "auto". if not on a dedicated line, you'll have to give more info on what kind of hook up you have. in other words, is there an answering machine hooked inline, etc.

good luck,
razors

Posted on Feb 18, 2009

  • Ray M. Feb 19, 2009

    perhaps there is a fax stuck in memory. one more thing you can try is, unplug fax, press and hold the "stop/exit" button down while plugging unit back in. continue holding button down for 5 secs. release and try receiving. if it still doesn't receive, most likely you have a bad modem or even possibly a bad main board.



    good luck,

    razors

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