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If this is VOIP then the problem is with Comcast. The settings need to be set to recognize a two line phone. The long way around this is to find out the equipment they are using for switching from a digital to an analog signal and call the manufacturer for help.
If you have some technical background you should open the fax and clean the mirrors inside. The problem is that on the mirrors which read the document have dust on them and that stop them to read good. If you want to open the fax by your self please tell to show you how to do it please rate me
is your line provider ok.connect your line to ordinary phone to check if there is really a dial tone from the line provider.if there is a dial tone please let the analog board be cheked by a technician near you
How is the copy when you try to just make a copy of something? If it copies good, then it might be the senders machine.
If when you make a copy, and the copy is blurred, then it is probably your ribbon/ink cartridge.
If it is the cartridge, just replace the cartridge, and you should be good to go.
Hope this solves your problem. Good luck. Mac =)