Question about OfficeMax 0M96431 Shredder

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Shredcare model # TQ100B

First of all is this shredder sold at OfficeMax?
This is the second one of this model we have had....first one quit after the first shred....now this one has stopped.....plugs up with just computer paper....

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  • Anonymous Feb 20, 2009

    I had the same problem, discovered that the internal parts are severed and not replaceable. The company will replace the unit provided that the seal is not broken, mine is and I am looking for a better built unit, these are not well made!

  • desertperson Apr 13, 2009

    The shredder quit after one time shredding. only works in reverse

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Shredcare is the worst company ever. they sell crappy merchandise and then when it breaks, they dont sell replacement parts. My machine was out of warranty and the motor spindle sheered the teeth from the 1st cog wheel. this is probably an $0.11 part, but shredcare says my only option is to just buy a whole new unit and send this one off to the land fill, even though its so easily repaired.

i will never do business with shredcare again, and recommend everyone else stay away from them as well.

Posted on Dec 04, 2009

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I have shredcare 1 month old. It now has no power I guess because the power ligfht will not come on. It is a model tq100p. Any advise about what to do?

Posted on Jan 08, 2010

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Yo Cyrus, If you think you can fix your shredder? Try one of these sites the claim to have your part? pacifiindustrial.com Part.Pronto.com Shredder.Smart.com jetequipment.com AS for myself ShedCare (INTEK America Incorp.) They stood by their warranty. Also if you do alot of shredding to where your shredder overheats you need to spend more money on your next shredder. Reason being there is an overheating raing on shredders? From being on 10 min. shredding consecutively on up. And the longer your shredder is on consecutivly and doesn't overheat on you, the more money you pay. trust me on that one. Good luk what ever you do Happy New Year!

Posted on Jan 07, 2010

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1 Answer

OfficeMax Shredder OM01288 Manual


Camille what do you need to know about your shredder?
they are pretty universal and pretty standard in what and how they do it. please share a little more information?

Aug 11, 2016 | OfficeMax Office Shredders

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Shredcare com


Many shredders will jam up with pieces of the shredded bits sticking inside. If it gets near the trigger mechanism that is pushed inside so that it can be pushed, it STOPS! Unplug it, use tweezers and gently but consistently try to pull out all the remnants. If you get it all out, and it can take a while, it should start up again. In the future oil the machine with the special oil they make for shredders sold where you bought the shredder... and only shred a few pieces at a time. Go backwards only to UNJAM. If it is jamming you have to fat a load of paper going through.....GOOD LUCK!

Jul 25, 2014 | Office Shredders

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try reverse button

Nov 08, 2013 | Office Shredders

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Look for damage around a paper feed limit switch, this may be the problem

Aug 23, 2013 | Office Shredders

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I have an office max shredder OM99729 that quit working. the motor runs but it won't pull the paper into the shredder. I opened the cover and found the gear is stripped that runs directly off the motor....


I have the same unit witht he same gear off the motor that has a couple of teeth srtipped. Anyone out there know where to get a replacement gear?
Thanks...

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My OfficeMax shredder OMO 1288 wont stop running!


your auto insertion sensor (electric eye) is probably dirty or malfunctioning. clean or replace the "eye" or disable auto-reverse on jamb feature.

Apr 03, 2010 | OfficeMax 0M96431 Shredder

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My shredder motor will run but not accept anything to shred. Any suggestions


probably has a broken gear, don't know if parts are available for it. i would try calling officemax.

Nov 11, 2009 | OfficeMax 0M96431 Shredder

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I want to register warranty for om00733 shredder


officemax.com or mail in the card it came with

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OM 99727 shredder not working


I had this same problem. This is what I did to fix it.

When I went to ShredCare.com (the recommended web site for technical support of this particular shredder), I read that 'Most models of shredders have a safety interlock switch that is activated by the basket.' Upon looking closely at my basket and the shredder, I found this safetly interlock switch and made sure to align it with the proper position within the basket. There is only ONE way to place the shredder on the basket and have this safety interlock switch activated. The switch is located on the underside of the shredder. Align this switch with the ridge on the inside of the basket. Listen carefully and you will hear the switch 'click' when in the right position. Mine is very touchy. I've even had to press in on the side of the basket while shredding to make sure that the ridge and the switch are making contact.

Hope this helps!

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