Question about Kenmore Elite 45986 Front Load Washer
The drum of my washing machine disconnected from the unit. It dropped about and inch and is not longer connected to anything. How can this be fixed. I can not even figure out how to remove the drum to see why it is diconnected.
The wash tub is suspended by two large support springs from the top and 2 to 4 shocks (depending on model) from the bottom. It sounds like one or both of your upper support springs may have come loose for some reason. You will need to remove the top panel of the washer by removing the three screws that hold it in place in the rear. With the screws removed, the panel will slide back, then off. You should be able to see the support springs easily at this point. There is one connected to the drum on the left and right side of the tub. If the drum has come loose, all you should have to do is have someone assist you by lifting the tub up high enough to reattach the spring(s). CAUTION: The tub is very heavy due to the fact it has counter weights on the front and rear of the tub. Lifting may take some effort. Now...these springs usually have a small bracket covering the upper end that prevents it from coming loose. It is not normal for them to become detached unless the drum cracks at the spring support, or if you had a severely off balanced load that may have shaken it violently. In addition, if the support springs did come loose, you will need to inspect the perimeter of the door bellow (rubber boot) to ensure it did not become ripped or come loose from the tub as well. This will cause leakage. Please inspect your washer and get back to me on what you found, so that I may assist you further if needed.
Posted on Feb 18, 2009
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Posted on Jan 02, 2017
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