Question about HP Officejet 5610 All-In-One InkJet Printer

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Wrong cartridge in hp5610; can't remove it

Put the black cartridge in the slot for color cartridge. getting cartridge jam error. can't remove it. suggestions how to get it out? very hard to access the cartridge area

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  • battwood Mar 04, 2009

    Same problem. Someone put the black cartridge in the color slot and now I can't get it out!

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This happened to me and this is how i solved it. take a pair of plyers and grab the cartridge from the sides and pull. it took a couple of tries and it came right out, intact and the printer resumed working properly.

Posted on Aug 04, 2009

  • kventuro519 Aug 04, 2009

    Note: before working on your printer to remove the lodged cartridge as indicated above, turn off the printer to avoid possible electrocution.

  • kventuro519 Aug 04, 2009

    Note: before working on your printer to remove the lodged cartridge as indicated above, turn off the printer to avoid possible electrocution.

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Pry up on the black cartridge holder (the cradle that holds the black and color cartridge) then push down and pull the cartridge toward you and out.

There is a tab on the cartridge that is not clearing the tab on the cradle, by prying up on the main black cartridge cradle\holder you allow the tab on the ink cartridge to have enough room to clear and release so it will slide out. I just fixed my uncles printer w\ this problem.. I hope this helps.

Posted on Jan 28, 2011

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Posted on Jan 02, 2017

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Had the same problem, called help center and fixed it!!!
Problem occurred when i tried to print colour labels from Word.
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When using manual feed (pull down black panel in front which says 'brother'- you'll get the message for this if printing labels
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Here's what I did and somewhere along the way, something worked.

Turn and unplug machine
take out all drum cartridges (all 4)
Take out the black belt (everything you can remove has a green arrow or tab- easy)
check to see if there's any paper in there- there was no paper in my case.
separate the drum from the cartridge for each colour and check the colour roller and the fuser film roller- don't touch them- no paper stuck that i could see
put them back together carefully.
Put the belt in and then the 4 cartridges
do a test run- mine still showed error message- paper jam inside
switch black with each cartridge and do a test run for each. When i switched with yellow - didn't work, magenta- didn't work- cyan- WORKED!!!- the colours were messed up on the document but it went through and printed without the error message.
Here's the sequence of what colour cartridge went in which spot.
Yellow in black slot
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then i switched them back to the way they are supposed to be and tried to print again and it worked!
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I have a HP Color Laserjet 2025. I recently replaced the color cartridges and when I tried to replace the black toner cartridge I got the message - "remove the shipping lock on the black toner...


My suggestion is to put the 2 cartridges next to each other and look at them as closely as you can. There has to be a difference between the one that works and the ones that give the error.
Something that just occurred to me. Check the slot where the black cartridge sits. Check it for something that could have fallen off the original cartridge and is wedged in the slot. Compare the slot with another cartridges slot.
Because one cartridge works and others don't, it tells me it's a physical(hardware) problem not electrical.

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My HPLJ3500 Color Printer wont print black even tho we just put in a new cartridge. Prints magenta, cyan, yellow, but no black. HELP!


Run the PQ troubleshooting diagnostic.
See if the black is printing.
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Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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HP 5610-Keep Getting: "Cartridge Error"


  1. My HP5610 was acting up with the error in cartridge thiny.
    I held down the # and the 3 and reset the unit and it is back
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  2. Is there any other error messages? Like carriage jam or something? If there are no other error then try to do a partial reset on your printer, to do that follow these steps:

    Turn your printer on, remove the power cable at the back of your printer while the printer is ON. PRESS AND HOLD the # key and 3 key on the keypad, plug back the power cable WITHOUT releasing those buttons, DO NOT RELEASE THE BUTTONS until you can see the WELCOME SCREEN or INPROPER SHUT DOWN PRESS OK TO CONTINUE.
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1 Answer

I put the black cartridge #56 into the tricolor in an HP 5610 Off


It just is "jammed" into place, like a round peg into a square hole.
Use a bit more strength, in order to "unjam" it.

Or, if you are not comfortable, take it to a qualified printer technician,
and let him/her remove it.

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1 Answer

I put the cartride in the wrong spot how do i get it out.


Hi there,

Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
f1c2f1b.jpg
Pull the print cartridge toward you out of its slot.
If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector

Regards,
Jeep Brainy

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Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
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Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200

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There is no solution to this problem unless you know how to take the printer apart to remove the cartridge. The printer has probably been damaged when trying to get the cartridge out anyway so my solution is buy a new printer.

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