Trilogy dl 2700 serries digital lock program managers code
I have the trilogy dl 2700 series digital lock, I can get the master code to react and open the door, however I can't get it to go to an access code. I put in the master code then al 11 al managers code of 393 and nothing happens. what am I doing wrong. I am the maintenance tech for my park. thank you Norm
Re: Trilogy dl 2700 serries digital lock program managers...
First you need to know if you have a standard 2700 or the new enhanced version, it makes a big difference. Press any 2 buttons then star, if you get no response it is a standard version, if it beeps several times it is the new version. If it is the standard version, disconnect the battery and press any button. Now you are at factory default. Reprogram the master code, remember the master code and the operating code must b e the same length. 12345 A 1 A new master code A new master code. The master code is the only code that needs to be entered twice during it's programming. To set a manager code press; master code A2A new manager code, to set a new user code; enter master code or manager code A11A new user code. The programming must be done during the lock's unlock window so write down the procedure you intend to use to make things go quicker, if you need more time you can change the unlock window, it is probably set at the factoy 5 seconds. Press master code A45A4, this will give you a 20 second window to program the lock, when you are finished change the lock back to 5 seconds, press; master code A45A1, keep the open window short to conserve batteries.
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on the keypad press the following...
(old master code) wait for green light
press and hold AL key until multiple beeps are heard. this puts you into program mode.
TO ENTER NEW MASTER CODE press the following keys:
AL 1 AL (new code) AL (confirm new code) then press the star key
to EXIT program mode hold down any key for 3 seconds
I have reviewed the installation and programming literature for the DL 2700 and there is no mention of circumstances where the red LED should stay on. For your convenience, I am providing the web link to Alarm Lock, the manufacturer of Trilogy, where I find the installation and programming instructions:
These links on this tech support page are in the format of PDF files. If they don't open for you, you need to install Adobe Reader first. You can get the free download for Adobe Reader here:
Concerning your problem, I would expect that the constant-glowing LED may drain the batteries over time and prevent your lock from working. I urge you to give Alarm Lock a call at this number 800-252-5625 during regular business hours (East coast) and request Technical Assistance.
I hope you are able to resolve this quickly-and inexpensively!
Go to this page for Alarm lock, the manufacturer: http://www.alarmlock.com/tech_library_instruction_manuals.asp where you will find it listed under the heading Trilogy DL installation manuals http://napcosecurity.com/download/DL2700_WI835_INST.pdf and the programming instructions under Trilogy DL programming manuals http://napcosecurity.com/download/DL2700_OI209A.37_PROG.pdf
These digital manuals are .PDF files. If they don't open for you, it is because you need to install Adobe Reader on your computer first. So here's the link to download the installation file for Adobe: http://get.adobe.com/reader/ A note of caution regarding the installation: a printout of a template will probably be scaled down by your printer and therefore not be true dimension.
Hope this helps. Good luck with your installation!
Scrolling down to page 8 of the instructions (Troubleshooting) indicates that if the lever will not fully retract, then the lock is either not full engaged with the latch or is misaligned, or that the lock is not centered on the door.
I have had this happen on a 3500 and I had to replace the keypad assy. But, you may want to try to restore factory settings just to see if it resets. Disconnect the battery pack and hold down any number key for 10 seconds (this bleeds off any charge that may be in the capacitors). Reconnect the battery and within 3 seconds, press and hold the "A" key. After hearing 6 beeps, release the "A" key and wait for 5 seconds for the lock to re-lock (listen for 1 beep and red LED). If successful, this will reset factory settings, which means the master code is now 1 2 3 4 5. If you need a programming manual, go to www.alarmlock.com At the top of the home page click on "support". Scroll to the bottom of the support page and click on Technical Library. Scroll down that page and find "trilogy DL programming manuals" and under that click on "download DL2700 enhanced instructions". I hope this is some help!
First find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version. Old version remove battery and press any button. New version remove battery, press any number for 10 seconds,release, reconnect battery, press and hold the A button within 3 seconds, 6 beeps, release A button. the lock is at default and ready to program. To program new version 12345 A1A new combo A new combo this will set a new master code, if you are only using 1 code to open the lock this should suffice.