HAS BEEN WORKING GREAT. YESTERDAY IT DECIDED TO QUIT PRINTING AND 1st SHOWED A MESSAGE "PAPER JAM". NOW IT SAYS "READY" BUT STILL WILL NOT PRINT. I HAVE INK AND CHECKED ALL THE BASIC THINGS...CONNECTED, PLUGGED IN, ETC... PLEASE HELP FAYE FHUMMELL@BELLSOUTH.NET
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Re: HAS BEEN WORKING GREAT. YESTERDAY IT DECIDED TO
Unplug the usb from the back of the printer. shut down the computer. Make a copy by placing something on the scanner glass on top and pressing copy.
if it copies that means the hardware is okay.
reconnect the usb and reboot the pc. it would start printing any spooled up print jobs that got jammed when the paper got jammed.
if that dont work look at the bottom right and see if there is a printer icon at the bottom right. if there is double click on it and cancel all pending jobs. reboot . if the copying dont work that means the paperjam killed the printer and you need a new one.
rate if you got a fix . if not you know what happened.
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Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hi, Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry. Keep printer unplugged for about 2 minutes and replug and try a test print. Also make sure that you have waited long enough for the printer to heat up before giving a print job. Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..
please, gradually pull out the paper, off your printer and clear the scheduled print jobs through control pane-printers and faxes-select your printer to open then select all the jobs in it and cancel/delet, please before you on and start using make sure the papers in the feeder are aligned and fits the tray i mean set the tray according to the size of the paper, one minutes u can now on and start printing it will work 100% i use the same printer.
don't know if it's the same problem i had but its maybe worth a try. My paper went in a little, the wheels were turning but it didn't take the rest of the paper or print. showing 3e as the fault someone replied to my problem, i tried it and its fixed 1st time, also seems to have worked for lots of others. Solution:- Use a piece of thin card, a magazine cover is what i used, make sure its A4 size then try to print something, as the paper starts moving PUSH it through! and hey presto it worked for me, everything printing fine now. Let me know how you get on, from Garty
hi just recently had these problems symptoms: LED flashing E3 code and alarm light was solid. But dissapeared when opened the coved and came back on when closed the cover. Also the when the cover was open the inks did not slide out to the left and stayed to the right side. There was no paper jam, but error said paper jam.
Solution: 1. I took a thick piece of paper, from like a paper folder ones, thick enough to go in the printer and not curl up when pushed.. 2. turned off the printer and turned it back on. 3, while printer was turning on,and makings sound as it does normally when turning on, I pushed through the piece of paper and the rotors stoped for a millisecond. 4.the rotors started again and pushed out the paper by it self with out my force. 5. I let the printer get started. and then turned it off and then on. 6. this solved all of my problems. this was the first problem ever with this printer in 3 years.,preety good printer.
HI this is happening to me right now too-- try this-- I'm not sure if it's going to work-- but it's worth a shot.
On your computer, go to a print menu to print a document.
click on properties
go to maintenance tab
try the quiet/sleep mode
also, try going to custom and slow down the printing allowing for a little extra dry time.
reason I suggest it: my printer is doing the same, it's almost like the auto sheet feeder (only on the right side--why paper is grabbing weird) is grabbing too quickly. When in sleep mode, it seems to slow it down a little. I've also been printing 1 page at a time. I'm not saying this is a permanent fix, but at $50 for a pack of ink-- hopefully if you can't fix it-- it can get you to use up the last of the ink you have incase you decide to get a new printer.
my machine was also showing E3, and would NOT go away. My solution:
turn the machine off, feed a piece of thick cardstock into the paper feed.Turn the machine on, let the machine take the paper almost all the way in, then pull it back all the way out against the feed. My E3 disappeared and has not yet returned!!
Hope this helps