Question about Acer Aspire 7720 Notebook

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When the machine is cold it wont boot up on first attempt. you have to switch off using power button. it does this for 3 or 4 times. on the odd occasion when it does work on the first or second attempt it freezes on desktop and i have 2 switch off using the power button. bought new from pc world xmas just gone. any advice on what to do?

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  • Glenn Townend
    Glenn Townend Mar 03, 2009

    I too have the same problem,mine comes up with Press F2 but no keypad action so have to reboot with power button.Occasionally it freezes up during routine operations,very inconveinient in most cases!It had this problem fron day one.I am reluctant to return under g/tee just yet as it is only 1 week old but i have put lots of data on it.Hope it fixes itself but am having my doubts.

  • Anonymous Mar 13, 2009

    I got my 7720 on Monday and every time I turn it on from cold, the machine won't start. I have to hold the power button for 4 seconds to turn it off, wait a few seconds then turn it on again. It seems to fire up fine n the second attempt.

    I phoned Acer technical support who told me that they are not aware of any problems with the 7720. This surprises me as i have read many similar problems with the 7720 on other web sites.

  • Anonymous Mar 22, 2009

    acer aspire laptop will not boot from cold, I have to hold down the power button and log on again!

  • willygraham May 11, 2010

    Hi. Thanks for mentioning the Firmware suggestion. I phoned Acer support to tell them that my machine will not boot up from cold at first start. The technician could not give me an answer to the problem. I asked him if I should update the BIOS firmware and he did not recommended it.

    I am pretty sure that updating the Bios Firmware will indeed fix the problem but I am a bit worried about it going wrong. Should I just accept that I always have to turn it on twice from cold or should I go down the updated BIOS route?

    Your advice would be greatly appreciated.

  • hdsportyem
    hdsportyem May 11, 2010

    I have a feeling from the description you have here.. You may have a bad hard drive... Question.. do you notice the status of the harddrive light?... is it on constantly when it locks up?





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Hi , this is a common problem with Acer notebooks ,they are buggers for shipping laptops without fully testing bios firmware.
I have had this on numerous customers computers , its a simple fix just visit Acer Support to download latest firmware.

Hope this helps

Wise PC Callout

Posted on Mar 13, 2009


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