Question about Canon SmartBase MP390 All-In-One InkJet Printer

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Printer not working say ( check printer press ok key ) ##345

I can not get my printer to work, i tried to turn it off then on, i have try to go to servises but it will not work can you help

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Check out link : http://www.techimo.com/forum/technical-support/157015-canon-mp390-just-crashed.html

Has some info - not tested yet but working on. Helps to have the service manual - available over web.

Posted on Feb 18, 2009

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Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


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          How do I fix Error:Oxc18s0301 Ink system failed.


          Try using these two reset instruction...these clears most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

          Semi reset
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          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
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          4 Press ">" right arrow button and release when System Config Menu appear....then click OK
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          If you find the reset solutions helpful to you...Please rate this solution and vote on this on the YES below..thanks..

          Aug 20, 2010 | HP Photosmart C6280 Printer

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          I changed the black ink cartridge and after the printer's maintance process, it gave me this error code: 0xb8255932


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          These are reset instructions designed to clear most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

          Semi reset
          1. While your printer is on.. unplug to power cable from the printer.
          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
          2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
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          8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
          9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to proceed..After this try to print...

          If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

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          here.. check this out. a solution to your problem.
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          Semi reset
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          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
          2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
          3. Press "1", "2" and "3" to display Support...
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          6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
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          If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

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          here.. check this out. a solution to your problem.
          These are reset instructions designed to clear most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

          Semi reset
          1. While your printer is on.. unplug to power cable from the printer.
          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
          2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
          3. Press "1", "2" and "3" to display Support...
          4 Press ">" right arrow button and release when System Config Menu appear....then click OK
          5. Press arrow key to display Hardware Failure Status...click OK....
          6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
          7. Press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....
          8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
          9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to proceed..After this try to print...

          If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

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          here.. check this out. a solution to your problem.
          These are reset instructions designed to clear most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

          Semi reset
          1. While your printer is on.. unplug to power cable from the printer.
          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
          2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
          3. Press "1", "2" and "3" to display Support...
          4 Press ">" right arrow button and release when System Config Menu appear....then click OK
          5. Press arrow key to display Hardware Failure Status...click OK....
          6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
          7. Press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....
          8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
          9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to proceed..After this try to print...

          If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

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          Try using these two reset instruction...these clears most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

          Semi reset
          1. While your printer is on.. unplug to power cable from the printer.
          2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

          Full reset
          1. Press & hold " * " key...(asterisk sign)
          2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
          3. Press "1", "2" and "3" to display Support...
          4 Press ">" right arrow button and release when System Config Menu appear....then click OK
          5. Press arrow key to display Hardware Failure Status...click OK....
          6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
          7. Press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....
          8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
          9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to procede..After this try to print...

          If you find the reset solutions helpful to you...Please rate this solution and vote on this on the YES below..thanks..

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          1 Answer

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          Cause: The printer's internal unit has malfunctioned.
          Solution: (1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
          (2) Press the [OK] key.
          (3) Reinstall the printhead.
          (4) Turn the power off and on.
          (5) Check the service error code and refer to an appropriate solution.

          Jan 12, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

          1 Answer

          Smartbase MP390 Printer - error code #345


          "waste tank full" alarm; you may need to reset the waste tank counter.
          Try:
          Resetting the Waste Ink Volume Counter
          1) Enter SERVICE MODE.---
          By pressing Menu-Copy-#
          2) Select TEST MODE.
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          4) Select 3. [EEPROM CLEAR].
          5) Select 0. [INK COUNT].
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          7) Press the [Stop/Reset] key (returning to the state of 3)), and then press the [ON/OFF] key.


          Dec 17, 2008 | Canon SmartBase MP390 All-In-One InkJet...

          1 Answer

          I got the Canon ImageCLASS MP360. It's not working because the cartridge jammed, ##345 showed on the screen. Once I turn the printer on, then I can hear loud noise like the cartridge stuck inside the gear....


          Hello Dear,
          "CHECK PRINTER" ##345
          Cause: The printer's internal unit has malfunctioned.
          Solution:
          (1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
          (2) Press the [OK] key.
          (3) Reinstall the printhead.
          (4) Turn the power off and on.

          If doing this solves you problem then ok or update me the status after doing this.

          Regards,
          Manoj Joseph
          +91 9352008418

          Jun 13, 2008 | Canon Printers & Copiers

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