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While trying to install norton antivirus my pc crashed, then i got info that i had a virus invasion, on toal account i hae lost explorer connectivity and my pc is a mess. Out of a job i need to clean up my pc myself, since i'm a sr. citizen my knowledge is limited, but my understanding is good, pls advice on how i can clean my pc myself without having to spends 100's of $.

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  • Master
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Hi and welcome to FixYa,

Initially, pls try a System Restore or are you considering:

  • deleting completely your messed up Windows and start fresh/clean (preferably) that would mean start from scratch?
  • or would you just like to repair and hopefully revert to how it was before?
Would appreciate if you could postback likewise your Operating System, (what Windows version) and if you have access to the recovery CDs or a Windows installer CDs?

Good luck and thank you for using FixYa.

Posted on Feb 18, 2009

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  • HP Master
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I will guide you through the procedure.

Posted on Feb 18, 2009

  • Ginko
    Ginko Feb 18, 2009

    Before starting cleanup try using system restore to do a restore to a recent date before you had the main problem (no connectivity etc)

    To start download and install spybot from link below:


    The home of Spybot-S&D!

    After downloading do a complete virus scan, this can already sort out manu malaware and virus problems that are not managed by ordinary antivirus.

    After you finish you can leave or remove spybot, but the suggestion is to help spybot with a resident antivirus.

    Here is a good free antivirus:

    AVG Free - Download antivirus

    If that is still not enough the best thing to do is a complete backup of your files and folder on an external hard disk, and then formatting the hard disk on the computer and reinstalling system and software, that is always the best solution.


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Posted on Jan 02, 2017

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Help


Ok then i guess you should try repairing the NORTON by running the installation again and choosing the reapir option or the next option is to use another anti virus.

you can visit www.avast.com/eng/programs.html and download avast! 4 home edition free edition.
please restart your pc before installing the avast.
after installing try updating and schedule a boot scan by
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  2. click on the menu icon at the top left of the avast window.
  3. click on "schedule a boot scan" and restart your pc

Good luck !!

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