Hi, when we send a fax it is received with a dark vertical line. If we make a copy we have a vertical line too. However, received faxes from other people are clear. We have changed the toner cartridge. We have cleaned the machine. Any ideas?
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Re: dark vertical lines
You have to clean the scanner.Open the dock feeder area,and make sure the scanner glass is clean sometimes the glass look clean but just a smaal dot on the glass can cause a line.Clean also the white area above the scanner.The white area above the scanner help for shading operation of the mchine.Make sure you clean with a sullotion that can remove ink but not damage plastic.
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Horizontal or vertical? Or do you mean lines of text? Did you try to copy a document? If the copy is fine, then the fault is on the sending side, or there are severe transmission errors. If the copy exhibits the same faults as the received faxes, then something is wrong with the printing part of your fax, and solving the problem will depend on the printing technology used (inkjet - clogged heads, need cleaning, or empty ink, needs replacing etc.)
How long has the drum been in there?
1-take out toner, look and see if it is ok. do you see stripes on it?
2- look at the drum are there any black rings on it? ( you did not specify white or black lines)
3- where the glass is on the opposite side ( the part you lifted to clean the glass, look at it standing from the back. you will see a white metal plate with some springs in it if you touch it. this is the reference that the fax has if there is/are a black dot on it it will give you a black line clean carefully. if it is scratched use white out to cover and make white again.
For the darkness try making a copy in photo mode if it is still too dark change drum.