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How to change start and stop times for day and night auto attendant

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Once in the AA menu of f983 there is a setting for day and night based on the time and day of the week.

Posted on Jul 29, 2009

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After I change the greeting on the auto attendant on a Norstar M7310 I don't get an option to save, how do I save it


You cannot change the active message. Make it inactive, change it, then make it the active message.

Jul 08, 2014 | NorStar M7310 Phone

1 Answer

I have a Panasonic KX-T7433 and want to change the Auto Attendant message. How do I do this?


An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998

Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.

So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.

Carl

Feb 16, 2011 | Panasonic KX-T7453 Corded Phone

1 Answer

How do you erase and change after hours greeting?dhalman


Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

Feb 10, 2011 | Lucent PARTNER18 Corded Phone

1 Answer

How can I switch the auto attendant service off so I can answer the phone before it goes to auto attendant?? I have a nortel T7316E. I was cleaning the phone and somehow turn on the auto attendant, but can...


Somewhere on your set theres probably a night key that was accidently pressed. It might or might not be marked as such,but there should be an indicator (triangle) on the screen that shows that its on. TO turn off press the night key again. The indicator should go off.

Jan 04, 2010 | NorStar T7316E Corded Phone

1 Answer

Our Automated Attendant for our Norstar M7310 is picking up the wrong message. Where do we change that?


assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

Oct 14, 2009 | NorStar M7310 Corded Phone

1 Answer

How to turn on/off AA Auto Attendant


feature 982 password:67372867, press next til you see answer lines:y, change to n, press release

Sep 01, 2009 | NorStar T7316E Corded Phone

1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

1 Answer

Night ring change the number of rings


Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

Feb 11, 2009 | NorStar M7324 Telephone

1 Answer

Norstar M7310 auto attendant problem


As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

Mar 27, 2008 | NorStar Meridian M7310 Phone

1 Answer

Changing auto attendant's voice to be my own.


GBSA: Depending on which auto attendent you have, which is
an add on device to your phone system, you will either have to go to the actual unit and access it via a jack, some have built in CD mikes and re-record the message. The newer units have an access code that you dial from your extension unit allowing you to make the change from there. Thank You. Jerry

Nov 26, 2007 | NorStar Meridian M7310 Phone

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