Question about HP ScanJet 3500C Flatbed Scanner

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My scanner is not being recognized (HP Photosmart 4280) by my computer. I tried installing a driver but I couldn't launch HPIO Trap Monitor. I don't know what that means but it still wouldn't recognize the scanner. I have a mac.

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I needed to find the correct driver on the HP website.  In the end, the all inclusive download that was 180 MB was the one that worked.  

Posted on Feb 19, 2009

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I want to scan a picture onto my laptop i connected the cables and evrything. ir prints fine. but it dosent want to scan and my printer is a dell 924


Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Nov 09, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Scan picture - Message: Sorry scanner could not be initialized. (Scanner Not Found)


There are several possibilities. Did you launch the scan from the computer or the scanner buttons? Stop at the point that works in these various trouble-shooting options.
1) Make sure that the HP Digital Imaging Monitor monitoring program was running if launching from the scanner. (Make sure the HP driver is installed not the generic OS driver.) The software is available from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1146331& select your OS and then press Next. Click on Driver to download.
2) The scanner requires bidirectional communication with the computer. Try a new data cable and a direct connection (if you use a USB hub or print server). Try a different USB port and make sure that the ports aren't disabled for security or power-savings. (The first is in the Device Manager; the second is part of the advanced settings of the Screen Saver.)
3) Use the HP Director or Solution Center to check the scanner status (this is in the full-software form HP). If it is available for your OS, you should uninstall the generic OS driver and disconnect the data cable before installling the software. Even if you have this installed, check if you need to patch the software.
4) Download and run the HP Scan Diagnostic Tool to test the scanner. http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-SDU&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/ .
5) Can you acquire scans from the computer with non-HP software? Windows XP, Vista and 7 can acquire scans from Paint (File > Import from Scanner or Camera). Vista and Win7 also have Windows Fax and Scan (New Scan).
6) Disconnect the data cable from the computer. Then Start > Run > regedit . This launches the registry editor (Run as Administrator for Vista or Win7). Back up the entire registry first (File > Export, follow the steps you see and select all.) Locate the HP registry item: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {6BDD1FC6-810F-11D0-BEC7-08002BE2092F} and highlight the section in brackets. Right click on Lower Filters (string value) and delete it. Close regedit (Save changes) and restart the computer. Reconnect the data cable after the reboot.
7) Uninstall and reinstall the HP software driver (again remove the data cable after the uninstall and keep it unplugged until the software requests connecting the cable).
8) Check if you need to update the BIOS or USB drivers for your computer (see the manufacturer's site) and Windows Update.
9) Check if the scanner runs if connected (after software install) on another computer. If it doesn't work on another computer, you probably need to replace the unit.

I hope this helps.

Cindy Wells

Oct 08, 2010 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

We have( several years now) a HP photosmart 2575 All-in-One , we need to scan documents, it was never set up to do that ,we have misplaced the manual as to set it up to our computer. can you help


1) Make sure that you have the HP driver and full-software installed. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&product=441240& , select your OS and click Next. Then click on Driver to download it. If you installed the generic driver from the OS, uninstall it and unplug the data cable (if USB) before installing. For some of OS versions, even if you do have the full software, check the version you have, some need to be patched. All of the support for this all-in-one is available here: http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=&cc=us&product=441240 .

2) Place the document to scan face down on the glass or face up in a Automatic Document Feeder (ADF).

Next you can scan from the computer before you can scan using the buttons on the printer. If you want to use the scan buttons, you will need the full software installed and the monitor program running. Then you need to set the button destinations in the HP Solution Center before the buttons will work. Launch the HP software (Start > All Programs > HP > HP Solution Center (some HP printers have a slightly different program but it will be in the same HP folder). Launch the scan and set the resolution and destination folders. Windows computers can also scan from the computer with Paint (File > Import from Scanner or Camera) or Windows Fax and Scan (Vista and Win7).

If you have problems, check the USB cable first. Scanners require bi-directional communication with the computer. Thus they fail when the printer works. Make sure that the scanner is unlocked if a lock exists.

I hope this helps.

Cindy Wells

Oct 08, 2010 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

I have an HP Photosmart 4280 All in oNe printer scanner. The canner stopped working in the middle of a project - sais that the USB was not connected. I looked at your site and downloaded new drivers. ...


uninstall the printer software from ur computer restart and the reinstall the same, disconnect the printer while doing all that and the connect the printer to a different usb port bro

Jan 11, 2010 | HP ScanJet 2200C Flatbed Scanner

1 Answer

Can't scan on my HP Photosmart 4280


hi 1st of all remove ur old driver and then try to install this one from herehttp://www.userdrivers.com/Printer/HP-Deskjet-F4280-All-in-One-Printer/download/

Jun 08, 2009 | HP DeskJet F4280 All In One Printer InkJet

3 Answers

C4280 HP PhotoSmart Printer, Copier, Scanner


Hi, click on the link below for your mac drivers and other supporting software that you will need for your printer. i would advise to save these important drivers your HDD and transfer them to a CD-R if possible.

CLICK HERE FOR YOUR DRIVERS

May 25, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

My cd will not install my hp c4200 printer on my mac. i get the message 'The application HPIO Trap Monitor quit unexpectedly. Mac OS X and other applications are not affected' Can you help.


I ran into the same problem. I updated the MAS OS using the automatic update feature. It uploaded updates for MAC as well as HP drivers. Problem was solved.

Mar 22, 2009 | HP Office Equipment & Supplies

2 Answers

When installing the 6310 all in one printer, at a certain point I get the following message: "The application HPIO Trap Monitor quit unexpectedly. Mac OSX and other applications are not affected. Click...


There are two ways for install the Scanner using only "the driver" and using "HP Photosmart Studio Includes Support for Mac OS X v10.3, v10.4 and v10.5 (Leopard)" using the driver not include IRIS OCR software only the driver to scan and thats why say "An OCR error ocurred, couldn't create file". Installing the HP Photosmart Studio fix the problem.
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Jan 16, 2009 | HP Officejet 6310 All-In-One InkJet...

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