Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 80G Freeze

We purchased a brand NEW Zune on Ebay, received it totally dead, when we started to charge it, the Zune screen came on and froze. WE did the troubleshooting - we hold the back button down and press up on the key pad as instructed and still no response. We let the battery run down and then attached it to the charger again and same thing all over again. What do we do?


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  • Anonymous Apr 22, 2009

    My 80 G zune doesn't turn on.

  • Anonymous May 05, 2009

    HOW DO YOU GET A HOLD OF ANYONE TO TALK TO? MY ZUNE 80 GB IS ONLY 8 MONTHS OLD AND IS FREEZING UP, CANNOT SYNC ANYMORE. I HAVE DONE ALL THE TROUBLESHOOTING AND NOTHING.

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I returned it to Ebay after calling Zune Tech Support to find out it was a dead battery or a battery that was not holding a charge.

Thanks but no premium plan needed.

Posted on Feb 19, 2009

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Totally dead Zune!


It sounds like you guys might be suffering from the Infamous zune new year bug. Let your Zune completely die (leave it for a few days if you have to). After doing this plug it into a computer or wall out let to charge. Leave it to charge for at least an hour. Come back and unpluge the zune and reconnect it to a different usb port if possible. Let it continue to charge.

Letting it die should fix the freeze and swapping ports during the charge will help the computer detect the zune as when their batteries are 100% dead they do not have enough power to say that they are there.

Hopefully this will help out one or two of you.

Jan 05, 2009 | Microsoft Zune JS8-00001 Digital Media...

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120 GB Zune wont turn on or charge like its complely dead.


Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

Jan 01, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune stopped working and is not turning on or charging


all you have to do is let it go dead and then wait to hook back up to sync cable it will start charging again and function like normal

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

30GB Zune Froze


all of the zunes 30gb in the world went dead last night go to zune support.com and request a repair they will be helping you soon .

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

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30GB Zune Froze


A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I

I'm about to do it now. Good luck!

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune 80 gig will not start


My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Unresponsive (and dead battery) zune o' saddness


Power sources that are supported loadTOCNode(2, 'moreinformation'); To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:
  • A computer’s USB port that you can connect to by using a Zune Sync Cable.
  • A Zune AC Adapter that you can connect to by using a Zune Sync Cable. Note The Zune AC Adapter is sold separately.
  • A Zune Car Charger or a Zune FM Transmitter/Charger. Note These items are sold separately.
  • An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
  • A “Designed for Zune” mobile battery pack
http://support.microsoft.com/kb/927348

Nov 09, 2008 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

After charging it froze up!


I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

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