Question about Canon CanoScan 5000F Flatbed Scanner

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Option for scanning film doesn't appear in my source box

In the 'Select Source' box I only get the one option of 'Platen' listed. I would like to change this as I need to scan some film but the option isn't there for me to change it. I am running Firefox on a Mac if that makes any difference. Please help!!!

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  • Anonymous Mar 14, 2009

    Same problem for me...

  • fraj17 Apr 13, 2009

    ditto!!! I know I did it quite awhile ago but the "negative"/"positive"/"platen" isn't in the menu -- AND I AM USING A PC!

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I was able to contact Canon via e-mail about the problem and they acutally responded! :)
Apparently all you have to do is disconnect and reconnect the scanner from the lid. Apparently, because the lid has its own scanning hardware and if your lid and scanner have become disconnected, the software won't give you the negative/positive options. Anyway, did the disconnect and connect thing and it worked!

Good luck

Posted on Apr 13, 2009

  • Avart Sep 27, 2010

    I tried that but it didn't work for me.
    I have previously used the slide scanning option a lot but it's been a while since I needed to scan slides. I haven't changed PC or operating system since the last time that it worked. Any other suggestions? Thank you

  • Simon Thornton Mar 16, 2011

    open canoscan toolbox and select scan1 button (not scan 2 button)

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It makes a big difference just email the manufacturer and explain you are using a Mac.

Posted on Feb 18, 2009

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You have to remove the white protective sheet from the the lid. Once you remove it you will be able to scan film. Also make sure the lock button is not in the lock position.

Open the Canoscan Toolbox.
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Try this
1.Open the CanoScan Toolbox.
2.Click the Save option.
3.Put a check in the box that states "Display the Scanner Driver".
4.Click Scan.
5.Click the Advanced Mode tab.
6.Make sure Select Source is set to "Platen".
7.Click the Preview button at the top left.
If the error still occurs, then most likely it will be a service issue.

One thing to check...see if the inside lamp illuminates when you turn the scanner on using the power button at the back left side of the scanner. If you get no light, then as mentioned before, then it will most likely be a service error.

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http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=10242

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You should be able to download the manual.

http://consumer.usa.canon.com/ir/controller?act=DownloadDetailAct&fcategoryid=351&modelid=10242

To scan film, you'll need to first remove the white cover on the underside of the scanner lid. That is where the backlight is. Also, you must be using the ScanGear driver and NOT the WIA driver. The WIA driver does not support film scanning. Locate your film guides. These are the templates that will hold the film and are placed on the scanner glass to be scanned. Lastly, there should be a Select Source option in the scanner driver that allows you to select Film as the source.

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Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
1) In the program you are working from, begin the scanning process. If working in full auto mode, as the scan begins you will see a message that reads TO CANCEL SCANNING IN FULL AUTO MODE AND SWITCH TO MANUAL MODE, CLICK CANCEL. At this point, click CANCEL, then MANUAL MODE.
2) You will now see all Epson Twain settings displayed. If the scanner has not previewed automatically, click the full page preview button (icon of a paper with one corner folded down).
3) Ensure the settings on the right hand side of the Twain are correct. For example, the DOCUMENT SOURCE for transparencies must be either TPU: COLOR NEGATIVE FILM, TPU: MONOCHROME NEG or TPU: POSITIVE FILM.
FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes. (If you are scanning a black and white slide in true colors, choose TPU: POSITIVE FILM as the DOCUMENT SOURCE and BLACK AND WHITE PHOTO as the IMAGE TYPE.)
If the DOCUMENT SOURCE is flatbed, the scanner will not activate the backlight in the transparency unit. If the DOCUMENT SOURCE is greyed out and you cannot select a TPU option, close the twain, reseat the power/communication cable connecting flatbed to TPU, then re-open the twain and try again.
4) Ensure the other twain settings are correct for the type of scan you are doing.
IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no guidelines on this; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
PREVIEW. If your scanner is doing an AUTOMATIC THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
If you recieve a message that the scanner could not find the film, click the CONFIGURATION button and uncheck AUTOMATIC THUMBNAIL PREVIEW FOR FILM, then OK, and try the PREVIEW button (page with corner folded down) again.
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5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.

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