Question about Canon CanoScan 5000F Flatbed Scanner
In the 'Select Source' box I only get the one option of 'Platen' listed. I would like to change this as I need to scan some film but the option isn't there for me to change it. I am running Firefox on a Mac if that makes any difference. Please help!!!
I was able to contact Canon via e-mail about the problem and they acutally responded! :)
Apparently all you have to do is disconnect and reconnect the scanner from the lid. Apparently, because the lid has its own scanning hardware and if your lid and scanner have become disconnected, the software won't give you the negative/positive options. Anyway, did the disconnect and connect thing and it worked!
Posted on Apr 13, 2009
It makes a big difference just email the manufacturer and explain you are using a Mac.
Posted on Feb 18, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 28, 2014 | Fujitsu fi-6230 Flatbed Scanner
Jan 30, 2011 | Canon CanoScan 4200F Flatbed Scanner
Oct 16, 2010 | Canon CanoScan 8400F Film Scanner
Nov 06, 2009 | Canon CanoScan 8400F Flatbed Scanner
Jun 24, 2009 | Canon 5200F Flatbed Scanner
Aug 06, 2008 | Canon CanoScan 8400F Film Scanner
Jul 07, 2008 | Canon CanoScan 8400F Flatbed Scanner
Aug 16, 2007 | Epson Perfection 1200 Photo Flatbed...
369 people viewed this question
Usually answered in minutes!