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try messing with the usb settings on the mp3 player in settings/ system settings/ USB mode/ for a newer PC try MSC for an Older PC or mac try Mtp and if that dosen't work try auto detect just mess around with it fir a while
Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.