Conditioner stays in the tray
Pull the drawer all the way out (pull out until you get restriction, then press on the middle, just above where it says 'MAX' for fab cond and this will allow the drawer to come out fully)
Where you press to get it out, pull this up and you will see a fixed cylinder in the drawer and a larger cylinder attached to the pivoted portion, ensure the drawer is clean of detergent and fabric conditioner residue, particularly inside the larger cylinder, use an old toothbrush (I have an old washed clean mascara brush that perfect for the small crevices etc). When you put the drawer back together the large cylinder sits over the small one and the top should clip in position via two small plastic tags.
Whilst the drawer is out, look into the machine and up into the top of the dispenser housing. On the left and right you will see several smalls hole, in the centre above where the fabric conditioner section is you will see four small square holes, this is where the water enters to dispense the conditioner, if it is particularly grubby in here use a scourer or toothbrush to give it a clean. Once it is clean you need to get a cable tie and feed it through all four square holes until you see it appear at the back of the dispenser housing, give it a little wiggle and pull it back out.
Replaced the drawer, add a small amount of conditioner to test and run on a rinse/spin or freshen up cycle- should be 18-22mins on display. Check the conditioner has been dispensed. Hopefully, this should sort it. Let me now if you need any further help.
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