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Please try these general troubleshooting steps for paper jam issue: Turn off your printer to allow the paper feed rollers to turn freely. Remove the rear access door and check the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed. Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening. Make sure that there are no torn pieces of paper in the fuser area and duplexer slot. Check if the carriage moves freely. Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet. Discard any paper that is damaged, and then reload the paper into the paper tray. Unlock the print cartridge access door. Check if there is any packaging material or paper debris stuck on the small metal pressure rollers that ride on the main feed roller. Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications. Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray. Connect the power cord and turn on your printer. Try to print a sample and if the error persists, then try to reset the printer. Try to update the driver. If nothing works, then service the printer. 123 HP COM Setup Printer Quick Setup and Install Support
This is an easy fix but be careful not to break the roller!
First power off the printer. All you have to do is open the printer like you would to replace the ink. You will see the piece of paper that is stuck in the roller. Gently take a hold of the paper and pull it out slowly. Try and pull the paper away from the roller the same way it would move through the roller during normal printing. Once you removed the paper close the printer hatch and power on.
Feel free to let me know if this solution worked for you!
1. Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) 2. Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." 3. If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. 4. Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.f you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician. 5. if you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available atelectronics shops or drugstore.Try changing the toner or ink cartridge.
Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.
Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer.
Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.
If you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician.
If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores).
Try changing the toner or ink cartridge.
If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.
Step 1 Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) * Step 2 Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." * Step 3 If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. * Step 4 Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper. * Step 5 If you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician. * Step 6 If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores). * Step 7 Try changing the toner or ink cartridge. * Step 8 If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.
Step 1 Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) * Step 2 Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." * Step 3 If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. * Step 4 Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper. * Step 5 If you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician. * Step 6 If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores). * Step 7 Try changing the toner or ink cartridge. * Step 8 If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.
Step 1
Inspect the paper trays to make sure they are not overloaded. To
determine if this is the problem, do a test print with only one piece
of paper loaded in the paper tray. (If this turns out to be the
problem, keep the paper tray half-full in the future.)
Step 2
Check that the type of paper being used falls within the printer
manufacturer's recommendations. For example, paper designed for ink-jet
printers doesn't necessarily work well in laser printers. High-quality,
bonded paper will cause paper jams in some printers; look for bonded
paper that is "laser and ink-jet compatible."
Step 3
If someone has recently printed labels on this printer, check to see if
a label has come unglued from a sheet and become stuck inside the
printer.
Step 4
Check the gears and rollers for stuck shreds of torn paper from
previous jams. Turn off the printer before you attempt to remove the
bits of paper.
Step 5
If you have a laser printer, inspect the printer's paper rollers. They
should be smooth but not shiny. Rollers that are cracked or glazed are
a frequent cause of paper jams and should be replaced by a technician.
Step 6
If you have a laser printer, try cleaning the printer's paper rollers
with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores).
Step 7
Try changing the toner or ink cartridge.
Step 8
If you hear a clinking sound during printing, your printer probably has
a broken gear and needs to be serviced by a technician.
Step 1 Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.) * Step 2 Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible." * Step 3 If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer. * Step 4 Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper. * Step 5 If you have a laser printer, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician. * Step 6 If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores). * Step 7 Try changing the toner or ink cartridge. * Step 8 If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician.
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