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Either COPY the config settings from a set where it works to those that don't, or on the sets that do not:
F**CONFIG, Terminals&Sets, (enter ext #), ... Telco Features, 1st Display Name: change between Name, Number, or Line.
And remember that some callers (esp Cellphones) do not provide Name info, so if the incoming calls at that extension are mostly from the same #s, it might be normal.
Using the Caller ID and Redial Lists Caller ID (CID) is a service available from your telephone provider that shows the phone number (and sometimes the caller's name) of incoming calls. Contact your telephone provider for more information. Caller ID list
When a call comes in, the phone displays the number and name (if available) of the caller.
The phone saves the information for the last 30 received calls to the
When it's in standby, the handset shows how many calls came in since the last time you checked the CID list.
Each handset remembers the last 5 numbers you dialed on it. The redial list is separate for each handset.
You need CID service from teoco, Caller ID capable circuit packs in your Norstar system and 2 parameters turned on in programming under "terminals a & sets" for each extension. Also the CID will only auto display on sets that have the ringing turned on for that line. (you can also program a display button..feature-811). I doubt it is the software version but to display it go into programming and step down through the menu from 'Terminals&Sets' 10 items to 'Maintenance' and press 'show' then show again at 'System Version' this will give you a display like "SP: 30DHC04 NAT". Hope this helps. Bill C. www.dyns-tech.us We also do remote programming on Nortel CICS and MICS so equipped
Programming is done on M7310, M7324 and T7316 sets. To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344. The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming. At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow) The display should sat LINE ACCESS Press the show key (top right arrow) . The display should say LINE ASSIGNMENT. Press the show key (top right arrow) . The display ask for a line number. press list The display should say line 001: appear & ring press the Chng key till it says appear only press next key (lower right arrow) The display should say line 002: appear & ring repeat the procedure the same as line 001 for the remaining ringing lines
CID call display requires 3 items, CID service from the telco,CID trunk cards, and maybe a software upgrade. If you program it and it doesn't work, then you need a CID trunk. If your software is in the neighborhood of 4, then you may need to upgrade to get a display on all phones when the phone rings.
Pick a spare button and label it CALL LOG. Now press PROG that button and dial 54 STORE. Ooh, it should light up. Now press it and your display will show 3 of the 4 lines of CID info from the calls to your set. The navigator button will show the rest, just keep pressing the UP, DOWN, LEFT, RIGHT buttons. When you run out of items to display, the light and INCOMING CALL display will go out.
If you press 54 and the 3 digit number of your incoming call group (maybe 601 by default) it will follow the incoming calls to the entire call group.
It's a count of the unanswered calls with CID. If you take a spare button and program it for Call Log, it will light up and you press it to start the call log display.
Try this press PROG 54 STORE
When you press it, your display will now reveal the numbers under incoming.
If you put a number after the 54, it will log calls for a particular group. I get my calls on incoming group 100, so I store 54 100 under a button and I can see all system calls. I have a second button for just my extension calls.