Question about NorStar M7310 Corded Phone

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Cid on display

Need to see the number of the incoming call on Norstar display

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  • sotelobc Mar 06, 2009

    i've just installed a "CID TRK CARD" on a Norstar system. All incomming calls display only 1 line of "calling party info" on 7310 set. Why don't both lines appear on display?

  • sotelobc Mar 06, 2009

    i've just installed a "CID TRK CARD" on a Norstar system. All incomming calls display only 1 line of "calling party info" on 7310 set. Why don't both lines appear on display?

  • terry gormley May 11, 2010

    Does your phone provider supply you with cid for all lines

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  • 192 Answers

Depending on the software, you can either have all the phones that are ringing to display caller id... or just one.

If the phones are set to ring and appear, but they are not displaying CLID infomation, you can hit the FEATURE 811 to toggle between name and number.

This should give you calling line ID, so long as it's enabled.

Posted on Mar 20, 2009

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Why doesn't one phone in my norstar meridian m7310 phones is not displaying caller id


Either COPY the config settings from a set where it works to those that don't, or on the sets that do not:

F**CONFIG, Terminals&Sets, (enter ext #), ... Telco Features, 1st Display Name: change between Name, Number, or Line.
And remember that some callers (esp Cellphones) do not provide Name info, so if the incoming calls at that extension are mostly from the same #s, it might be normal.

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Using the Caller ID and Redial Lists
Caller ID (CID) is a service available from your telephone provider that shows the phone number (and sometimes the caller's name) of incoming calls. Contact your telephone provider for more information.
Caller ID list



Redial list



When a call comes in, the phone displays the number and name (if available) of the caller.
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When it's in standby, the handset shows how many calls came in since the last time you checked the CID list.


Each handset remembers the last 5 numbers you dialed on it. The redial list is separate for each handset.


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You need CID service from teoco, Caller ID capable circuit packs in your Norstar system and 2 parameters turned on in programming under "terminals a & sets" for each extension. Also the CID will only auto display on sets that have the ringing turned on for that line. (you can also program a display button..feature-811). I doubt it is the software version but to display it go into programming and step down through the menu from 'Terminals&Sets' 10 items to 'Maintenance' and press 'show' then show again at 'System Version' this will give you a display like "SP: 30DHC04 NAT". Hope this helps. Bill C. www.dyns-tech.us We also do remote programming on Nortel CICS and MICS so equipped

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1 Answer

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Programming is done on M7310, M7324 and T7316 sets.
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The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

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1 Answer

How do you activate call display on the Norstar M7310 phone system. email me a elainedrew47@hotmail.com Thanks you


CID call display requires 3 items, CID service from the telco,CID trunk cards, and maybe a software upgrade. If you program it and it doesn't work, then you need a CID trunk. If your software is in the neighborhood of 4, then you may need to upgrade to get a display on all phones when the phone rings.

Carl

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Remove message of the middle line of display


Pick a spare button and label it CALL LOG. Now press PROG that button and dial 54 STORE. Ooh, it should light up. Now press it and your display will show 3 of the 4 lines of CID info from the calls to your set. The navigator button will show the rest, just keep pressing the UP, DOWN, LEFT, RIGHT buttons. When you run out of items to display, the light and INCOMING CALL display will go out.

If you press 54 and the 3 digit number of your incoming call group (maybe 601 by default) it will follow the incoming calls to the entire call group.



Carl

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1 Answer

Display showing "Incoming Call :001"


Don't worry, if you ignore it will grow :-)

It's a count of the unanswered calls with CID. If you take a spare button and program it for Call Log, it will light up and you press it to start the call log display.

Try this press PROG 54 STORE

When you press it, your display will now reveal the numbers under incoming.

If you put a number after the 54, it will log calls for a particular group. I get my calls on incoming group 100, so I store 54 100 under a button and I can see all system calls. I have a second button for just my extension calls.

Carl

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1 Answer

Nortel Meridian Norstar-Plus Compact ICS with #7310 phones.


I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

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1 Answer

Caller ID display on Panasonic on KX-T7731 telephone set


Pick 2 buttons on the left side keystrip and label them CID-Indication and CID-Selection Then press PROGRAM press the button and dial 96 STORE for the first and 97 STORE for the second. When a call comes in, the Selection button will toggle between the name and the number and if yuu're looking at missed calls, the date and time of the call. When you miss a call, the Indication button will light and you press it to view the Names of missed calls.

Carl


Carl

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1 Answer

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Are you getting caller ID?

Under phones/sets, you have to tell the system to log the calls.

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