Question about Dell 5100cn Laser Printer
The error code comes up and ask to restart printer but it still comes on
The 016-317 on this printer refers to the printer not being able to communicate with the MCU board. This is what you should do. This was pulled from support.dell.com. Which is the same troubleshooting trees as the phone/internet agents use. If this doesn't solve your issue, you will more than likely need to update the firmware of the printer, or replace the board. STEP: Reseat the controller card on the 5100cn-series printer.
Additional Information CAUTION: Before you perform any of the following steps, read the Precautionary Measures warning (located in the Resources/Additional Resources section) for your personal safety and to prevent damage to the computer system from electrostatic discharge.
To reseat the controller card, perform the following steps:
Figure 1 - Remove the Tray Rear Cover
Figure 2 - Remove the Three Screws
Figure 3 - Reseat the Controller Card
Posted on Aug 24, 2009
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Posted on Jan 02, 2017
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