Question about Dell 5100cn Laser Printer

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Dell 5110cn printer error code 016-317

The error code comes up and ask to restart printer but it still comes on

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  • fredafraid Apr 15, 2009

    Hi,
    I still have the same problem but I read that I had to update the firmware, that I did (I found the relevant applications on Dell website).
    Unfortunately it didn't work: I ran the firmware update tool through USB but even though the data were sent, the printer never complete the installation and is permanently saying "PLEASE WAIT... USB)
    ==> the printer is now blocked either on stand by (please wait mode) or showing the "016-370 erro - restart".


    What should I do please??!!
    Thanks

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The 016-317 on this printer refers to the printer not being able to communicate with the MCU board. This is what you should do. This was pulled from support.dell.com. Which is the same troubleshooting trees as the phone/internet agents use. If this doesn't solve your issue, you will more than likely need to update the firmware of the printer, or replace the board. STEP: Reseat the controller card on the 5100cn-series printer.
Additional Information dell 5110cn printer error code 016-317 - image001.gif CAUTION: Before you perform any of the following steps, read the Precautionary Measures warning (located in the Resources/Additional Resources section) for your personal safety and to prevent damage to the computer system from electrostatic discharge.
To reseat the controller card, perform the following steps:

  1. Make sure that the printer is turned off and unplug all cables including the power cord from the rear of the printer.
  2. Pull the tray rear cover so that the top edge tilts out, then lift the tray rear cover off its hinges. (Figure 1)



    Figure 1 - Remove the Tray Rear Cover

  3. Remove the three screws on the control board from the back side of the printer. (Figure 2)

    remove%203%20screws%20from%20control%20board%205100cn.jpg

    Figure 2 - Remove the Three Screws

  4. Remove and reinsert the controller card from the printer by the handdell 5110cn printer error code 016-317 - remove%20control%20board%205100cn.jpgmg src="http://i.fixya.net/uploads/images/remove%20control%20board%205100cn.jpg" alt="remove%20control%20board%205100cn.jpg" class="h_mi" />

    Figure 3 - Reseat the Controller Card

  5. Tighten the three screws on the control board on the back side of the printer.
  6. Reattach the tray rear cover to the back of the printer.

Posted on Aug 24, 2009

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