Question about Symantec AntiVirus 2004 (10097941) for PC
Is your antivirus updated? Always make sure to update your antivirus.
Use a clean PC and download a virus removal tool for the specific virus that infected your PC at http://www.symantec.com/norton/security_response/removaltools.jsp
Put your virus removal tool (or tools) into a CD or USB thumbdrive then insert it into your infected PC's USB port.
Commonly, you can boot via Safe Mode:
- press F8 key on your keyboard while the computer is booting
- then in the boot menu, select "Safe Mode"
- browse to your CD or USB drive and run the virus removal tool.
However, it is much more advisable to use a live CD tool like MiniPE and scan your PC to remove the viruses.
Posted on Feb 18, 2009
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Posted on Jan 02, 2017
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