Question about Canon MX700 Office All-In-One InkJet Printer

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I have a Canon MX700 printer. I had a "business card paper" jam. Since the paper is perforated for business cards, it wasn't fun removing all the pieces. I finally removed the back panel & was able to get it all removed. However, since the jam, I get the Error code 5100. I've tried turning it off & back on, unplugging it from the power source, checking that all pieces of paper were indeed removed. Still get the error. This is a new printer! Help, please!!

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Hi You can Try

Error Code 5100
Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.


All The Best: Pineworks

Posted on Jan 28, 2010

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Printer error code 5100 I had a business card paper jam in my Canon MX700. I removed the back panel & was able to clear the obstruction, but I keep getting the Error code: 5100. I've tried turning the...


Hi You can Try

Same old Error Code 5100
Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.


All The Best: Pineworks

Feb 16, 2009 | Canon MX700 Office All-In-One InkJet...

1 Answer

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go to this page: "http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=15651#SupportDetailAct"

seems to be related to paper jams or wrong size of paper being placed in the front tray. if loading odd (e.g.: credit card sized), paper sizes, they need to be loaded into the rear tray.

good luck!

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1 Answer

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Open the top of the printer as if you were going to change the ink cartridge and push the cartridge to the left. Reach your hand inside and see if the paper from the jam is truly out of there. Sometimes when you pull the paper out the front or back from a paper jam there can still be something stuck inside that is gumming up the works.

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1 Answer

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Verify no pieces of the card paper are missing and try printing on plain paper to make sure. Then try new card paper and make sure none of the perforations are separated.

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