Question about Kenmore 24 in. 16264 Built-in Dishwasher

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Kenmore Elite Dishwasher model 16264 electrical fire

We have a Kenmore Elite Dishwasher that was purchased in Dec 04 and is still under warranty. For a few weeks, it smelled like something burning on the first floor of our home. In the middle of the night of 1/27/09, the burning smell rose to the 2nd floor of our home and we came downstairs to find it was the dishwasher that smelled as smoke was coming out of it so we promptly turned it off. The next day, when we went to try to turn the dishwasher on, no lights on the front panel would work.

We called Sears the next day and they sent a Repairman who advised that we would have had a house fire if we hadn't turned the dishwasher off. He showed us how all the wires had melted from them burning. In addition to this issue, we have complained many times that our dishes never come clean only to have a Sears repairman tell us that our water isn't hot enough despite the fact that we burn our hands when we run the water in our kitchen sink. The repairman this time advised that it's a defective part causing this and it takes some time and work to get to the part to replace it but he assured he'd take care of that when he came back to repair the dishwasher from the burned wires.

Four boxes of parts have arrived for the dishwasher and we found out that the electrical control that they sent to us is a refurbished part. We called Sears on 4 occasions and spoken with 12 different Customer Service people and also went to the store where we purchased it to see if the Store Manager could assist us but he has yet to call us. We are simply requesting to have either new, not refurbished parts, to repair the dishwasher or have the dishwasher replaced if new parts aren't available. On 2/17/09, we contacted our lawyer who advised that we should file a civil complaint against Sears since no one has returned our call or taken care of a dishwasher that should be deemed a risk and safety hazard.

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I contacted my lawyer who advised that I file a Civil Complaint against Sears so that is what I have done.

Posted on Feb 26, 2009

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