Question about Fujitsu ScanSnap S510

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Scansnap manager won't properly install on windows xp...

The scanner does not appear to be communicating with the computer.

This is a new installation (scansnap manager v 4.2 L14) on a new Dell w/ Windows XP. Scansnap manager icon appears on the "icon bar", but is "x'd out" in red.

Scansnap manager does not appear in the "Control Panel"; "System"; "Hardware"; Device Manager now. The 1st time, I was able to access it so I could update the "Driver" as suggested in the troubleshooting checklist, but I got scared & aborted when I got the message about the product not being "Windows XP approved". Wish I had proceeded, but then I uninstalled. I have tried to uninstall/install several times.

Any thoughts would be greatly appeciated.

Posted by on

  • Olusesan Olorunfemi Jun 14, 2012

    Please I am also having a issue with Scansnap Manager V 4.2 L 14 not installing on a Dell Laptop with Windows XP.
    The device manager shows a yellow mark indicating that the driver was not properly installed and the icon is "x'd out in red" I have the installation CD,but it doesn't seem to be working.
    Kindly assist me

    Sesan

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Problem solved. Ignore the "Windows XP approval" message & continue with the fix suggested in the troubleshooting section of the manual.

Posted on Feb 18, 2009

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As from your question it is understood that, you have not correctly uninstalled all the software and drivers related to Fujitsu Scansnap S1500M printer from the computer. So to help you uninstall it correctly and reinstall it again, please follow the step-by-step instructions mention under 'Uninstalling on a Windows OS' on page.no.355. and to reinstall it follow the instructions mention under 'Installing Scansnap Manager on Windows' on page.no.47 from the user manual link given below:
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