Question about Fujitsu ScanSnap S510

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Scansnap manager won't properly install on windows xp...

The scanner does not appear to be communicating with the computer.

This is a new installation (scansnap manager v 4.2 L14) on a new Dell w/ Windows XP. Scansnap manager icon appears on the "icon bar", but is "x'd out" in red.

Scansnap manager does not appear in the "Control Panel"; "System"; "Hardware"; Device Manager now. The 1st time, I was able to access it so I could update the "Driver" as suggested in the troubleshooting checklist, but I got scared & aborted when I got the message about the product not being "Windows XP approved". Wish I had proceeded, but then I uninstalled. I have tried to uninstall/install several times.

Any thoughts would be greatly appeciated.

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  • Olusesan Olorunfemi Jun 14, 2012

    Please I am also having a issue with Scansnap Manager V 4.2 L 14 not installing on a Dell Laptop with Windows XP.
    The device manager shows a yellow mark indicating that the driver was not properly installed and the icon is "x'd out in red" I have the installation CD,but it doesn't seem to be working.
    Kindly assist me

    Sesan

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Problem solved. Ignore the "Windows XP approval" message & continue with the fix suggested in the troubleshooting section of the manual.

Posted on Feb 18, 2009

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