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Re: how to repair the ice dispenser door on a whirlpool...
If you will look on the bottom of the dispenser cover you will see 2 notches on the left and right side. carefully pry the cover off using a flat tip screw driver. then you will see a white switch plate that is either held on with latches or 2 srews depending on model. once this is removed you will gain access to the dispenser door.
once you gain access I think you will find the hinges for the dispenser door are broken off. if so you will need a dispenser door repair kit form whirlpool part # 8201756 this kit includes new door and hinge repair kit. this is something you can do yourself if you are pateint and pay lose attention to detail. otherwise I would recomend a god servie company. thanks for using FixYa Peyton
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it's called an "ice chute door". Look on sears.com, select "Parts Direct", another page will come up, enter your model number of your frig, then enter, wait a few then your model info will pop up, select either the freezer door or if it has "Ice & Water dispencer" select it, wait for another page to come up, then look thru diagram for part you are looking for, then scroll down to that part number and you will be able to see actual mfg part number. There should be a "Ice Chute Repair Kit" listed as that is how they come. Search internet for best price.
Can you give more details?
If the ice chute is frosting up, chute door is not sealing, air , with moisture, is getting in and freezing. An ice cube getting trapped by the door will cause this also. Either case, replace door and delay mechanism.
The flap is probably not closing properly. Dispense some ice, then open the freezer door and look to see if the flap is still slightly open. If so, you will have to take the front cover off of the control panel and clean the muck off of the flap mechanism and also clean the solenoid. I have to do this about 2X year. Not a big job, but be careful.
if you lift out the ice bucket you will see the "gear" that turns the auger. The gear is metal but the part on the bucket is plastic and this can become stripped out. Also check that there is not ice frozen around the bottom of the bucket where an ice cube may have lodged the chute door partially open and melted some of the ice in the bottom creating a blockage.
first check would be to see if the flapper door is closing all the way in the dispenser area. best way is to remove the ice bucket and shine a flashlight from the front up into the disp door area and look for light around the door from inside the chute.
another check would be to make sure the door delay mechanism is connected an not allowing the dispenser door to close to fast trapping a cubes in the door and causing an air leak in the chute..
Keep in mind if you use alot of crushed ice frost build up is faster than with just cubed.
Think you have it figured out. Just had a similar problem. The flap leaked air (moisture) up into the area which then froze. Then the customer chipped it out with a knife and not only damaged the flap seal worse but also made the chute area rough from the knife tip "burrs" in the plastic chute. A new flap door with factory seal along with sanding down the burrs cured the problem. Spraying something food grade like Pam cooking spray (very lightly) will aid in the ice cube/crushed ice to slide down the chute better. With any refer, keep the moisture out or it WILL freeze up stuff.