Question about Whirlpool 21.8 cu. ft. Side-By-Side Refrigerator with EZ-Change Ice and Water Filter

1 Answer

How to repair the ice dispenser door on a whirlpool refrigerator

Manufacturer: Whirlpool
Model Number: ED5HBEXTB01

the ice chute door won't stay closed. I'm not sure how to remove the face cover that covers the buttons and dispensers.

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  • Anonymous Apr 02, 2009

    The ice dispencer flapper door is not staying closed and the ice is melting.

  • Anonymous Mar 12, 2014

    Can't remove the dispenser to emptu clumped ice...

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  • Master
  • 410 Answers

If you will look on the bottom of the dispenser cover you will see 2 notches on the left and right side. carefully pry the cover off using a flat tip screw driver. then you will see a white switch plate that is either held on with latches or 2 srews depending on model. once this is removed you will gain access to the dispenser door. 
once you gain access I think you will find the hinges for the dispenser door are broken off. if so you will need a dispenser door repair kit form whirlpool part # 8201756 this kit includes new door and hinge repair kit. this is something you can do yourself if you are pateint and pay lose attention to detail. otherwise I would recomend a god servie company. thanks for using FixYa Peyton

Posted on Feb 18, 2009

  • Whirlpooled Feb 17, 2011

    The problem is the Dispenser Housing item #1 (not serviced). The housing has plastic tabs that hold the metal pin item #5 the tab has broken off.

  • Jody Oct 08, 2011

    i have repaired this problem lots of times make a thin strip out of stainless and use to stainless screws to hold the pin in place on the right side which is the broken part works everytime
    STUPID ENGINEER should have kept driving the train!!!!

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1 Answer

What is the part called (the little flap that closes after Ice comes throught the dispencer?


it's called an "ice chute door". Look on sears.com, select "Parts Direct", another page will come up, enter your model number of your frig, then enter, wait a few then your model info will pop up, select either the freezer door or if it has "Ice & Water dispencer" select it, wait for another page to come up, then look thru diagram for part you are looking for, then scroll down to that part number and you will be able to see actual mfg part number. There should be a "Ice Chute Repair Kit" listed as that is how they come. Search internet for best price.

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another check would be to make sure the door delay mechanism is connected an not allowing the dispenser door to close to fast trapping a cubes in the door and causing an air leak in the chute..

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Think you have it figured out. Just had a similar problem. The flap leaked air (moisture) up into the area which then froze. Then the customer chipped it out with a knife and not only damaged the flap seal worse but also made the chute area rough from the knife tip "burrs" in the plastic chute. A new flap door with factory seal along with sanding down the burrs cured the problem. Spraying something food grade like Pam cooking spray (very lightly) will aid in the ice cube/crushed ice to slide down the chute better. With any refer, keep the moisture out or it WILL freeze up stuff.

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