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Email problem Can receive emails but cannot send any

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  • Peter Steiert
    Peter Steiert May 11, 2010

    Are you using a mail software program such as Outlook or Outlook Express? Or are you using the web-version email where you log-in to your web mail account through a web-browser such as Internet Explorer or Firefox?

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  • 7,987 Answers

Hello,

You have to configure your Email client: Outlook, Outlook express, Thunderbird, ?
If you have created an account (and I believe you have if you are able to retrieve messages) Edit the account especially the outgoing mail server (name or IP adress of server, port of access if not the default, protocol )

It is possible that your firewall (if one is in effect) is preventing mail from going out. In that case you should configure your firewall to allow the Email program free access to the outside.

Hope it helps.

Posted on Sep 08, 2009

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have you made any changes to your router or firewall? i guess it could be a port that got closed that your email was using
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Send problems. There are several common causes of problems with sending email:

  • Mail queued. If you appear to be able to send email but it never arrives, it may be in a queue. Some applications put email in a queue when you send it, and the user has to manually send all queued mail to actually transmit it. Check your File and Edit menus for any queues, and also check the status of the email in the Out mailbox to see if it was actually sent -- if not, send it again.

  • Send on check. This is a common problem -- many email servers are configured to use the password authentication involved with checking mail to allow the sending of mail, and therefore require clients to check for mail at the same time or just before sending mail. If you get an intermittent error message and can send at some times and not others, make sure the option "send on check" is enabled in your email settings. As a temporary fix, you can often solve the problem by manually checking for mail shortly (a few seconds or minutes) before sending mail. This problem can also produce the message "relaying not allowed" described below, for much the same reason.

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  • Server down. If you can do a successful connection check, and the above suggestions don't help, and a recipient continues to say that email sent from you does not arrive, and you are certain their address is spelled correctly, then one of the email servers between you and your destination is likely down. Blocked email is typically cached and sent when the missing server comes back up, usually within a few hours or days. If the problem persists and you can successfully send to other email addresses, then the email provider of your recipient is likely having a problem -- you should contact them by phone and ask them if they are getting email from anyone else, request they send an email to you, and if necessary suggest they do a connection check from their end to help diagnose the problem.

This is from this webpage.

http://www.livinginternet.com/e/et_connect.htm

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