Question about Creative Labs ZEN V Plus MP3 Player

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Wont play songs says i need sync license from pc

I need help on how to get a sync liscense!!

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  • canyonbluefa Feb 20, 2009

    I have a Zen X-fi and have the same issue. At first it was just a few songs (I download from Nabster) but now it's my whole library. None of my music will play... it's so aggravating! I have uploaded the newest firmwear and rebuilt the library and still I get the same sync message!

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It depends on what program you use. If you use Napster, just connect the device and when the pop-up menu opens, click "Sync my music with Napster." I'm not quite sure what you do if you use other music downloading programs.

Posted on May 26, 2009

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No license to play/sync license from PC - Zen Creative V Plus


> 2 years ago

> no license to play

> Sync[hronize] license from PC

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Try putting the songs on your PC if they are not there already. Delete all the songs from your Zen, then reload them.

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1 Answer

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The songs are in the wrong format - they need to be stripped of their DRM license (illegal) or converted to mp3 format.  The best, most legal way to do this is to redownload the songs as an Mp3 file, or re-rip your CD's in Windows Media Player in Mp3 format.
these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
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1 Answer

Wont play music


The songs are in the wrong format - they are probably DRM-encrypted WMA files that you are trying to transfer, and the license on those files are wrong; they are either "fixed-term" or lack "transfer rights"

To resolve, either upgrade your music svc subscription, or convert the songs to Mps format

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1 Answer

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If you convert those songs to Mp3 format with an Mp3 converter,, you will never have that problem again.

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3 Answers

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1 Answer

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1 Answer

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Have you tried plugging your player into the PC and syncing some tracks to see if the licenses get renewed?

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1 Answer

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try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

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