Question about D-Link DGL-4500 Wireless Router
I had installed a new DGL4500 router, I had update to the new firmware but for some reason the VOIP wont work now. tryed to switch back to my old router now and it still wont now. I have power to base and it does send signal to hand set. There is no lights that show up on the VOIP now.
Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.
Posted on Mar 14, 2009
Tips for a great answer:
Jul 29, 2011 | D-Link DGL-4500 Wireless Router
Feb 23, 2011 | D-Link Routers
Feb 23, 2011 | D-Link DGL-4500 Wireless Router
Jun 25, 2010 | D-Link DGL-4500 Wireless Router
Apr 20, 2010 | D-Link DGL-4500 Wireless Router
Feb 05, 2010 | D-Link DGL-4500 Wireless Router
Aug 27, 2009 | D-Link DGL-4500 Wireless Router
Aug 10, 2009 | D-Link DGL-4500 Wireless Router
Aug 09, 2009 | D-Link DGL-4500 Wireless Router
Jan 15, 2009 | D-Link DGL-4500 Wireless Router
191 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: