Question about Zanussi ZHQ575 Electric Double Oven

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Zanussi Electric Cooker and Hob don't work properly

Hi,
My fiancee's mom and dad bought a new Zanussi Electric Cooker and Hob from B&Q on sunday, and today had an electrician fit it.

However, only the two right hand side rings work and out of the two elements for the grill only the inner element works.

The dedicated line feeding the old cooker is about 20 years old, but the electrcian stated that it was still okay and was carrying the correct power to use again. He used a cable splitter box (black circular), with 250v 30amp stamped on the back. He drew two lines off this, one to the cooker and one to the hob. He then placed the splitter box on top of the cooker housing with tape then slotted the cooker into place. He signed off the receipt saying both appliances were tested even though they didn't work properly, and charged them £98 for 2 hours work.

My question is, why are they not working properly?

With my limited knowledge of electrics, surely the 30amp power cable would feed both appliances once split with ease, beings they only require 15 amps each to operate?! Help!

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It will have nothing to do with the supply, although it does sound as though he could have done a better job. if the appliances are brand new get Zanussi out to it. shame on the guy for not checking that they worked as they should. hope this helps.

Posted on Apr 07, 2010

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