Question about Brother HL-2040 Laser Printer

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Severe paper jam and don't know how to remove toner drum

Two pieces of paper went through at once - major jam. Managed to get one out the back of the printer - was concertinaed, but can't get the other out. Looking through solutions, several say to remove toner/drum unit but I don't know how to do this and don't like to force anything. Solutions say 'lift up and remove', but this isn't self-evident when I try it. Does the small blue lever on the inside left of the unit on the paper feed side have to be in a particular position? What is the knack to getting this unit out.

Many thanks for any suggestions

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To remove the toner/drum unit you need to open the front cover, you will be looking at the toner/drum unit, the blue lever should be on the left.

Look in the middle of the toner/drum unit, if you put your hand in there you will feel kind of a "lip" where you can pull out the entire piece. The toner fits into the drum unit so when you remove it it is one piece. That little blue lever releases the toner from the drum unit. You should need to push the blue button.

Once you have the toner/drum unit out you can reach into the guts of the printer and retrieve your paper that was jammed.

You need to then replace the toner/drum unit, it will slide back where you took it out from. It may be difficult to push, you need to add a little force and it will go back into place. Close the front door and you should be all set. You may need to push the "go" button again, I can't remember for certain. Make sure that all of the doors have been closed tight.

Posted on Feb 17, 2009


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Burning smell


Perform the following steps:
1. Unplug the machine from the wall outlet and wait 5 to 10 minutes forit to cool down.
2. Open the front cover.
3. Remove the drum/toner unit and place it on a drop cloth or disposable paper to avoid scattering toner.
4. Remove the toner from the drum. Remove any small pieces of paper jammed inside the drum. Examine the inside of the Brother machine wherethe drum was located and remove any foreign debris (paper, clips, etc).
5. Reinstall the toner into the drum.
6. Clean the primary corona wire inside the drum unit by gently slidingthe blue tab from right to left
and left to right several times. Return the blue tab and snap it into the home position before you
put the drum/toner assembly back into the machine. If you don#t, printed pages may have a
vertical stripe.
7. Put the toner and drum assembly back in the machine.
8. After waiting 5 to 10 minutes, plug the machine back into the wall outlet.
9. Print the Help List to test by pressing the Help/Broadcast Key and then 1 on the dial pad.
Visit Offical Brother URL Forum Below:
In Case You Still facing Problem Then Follow Us For

Brother Printer Support

Jan 16, 2014 | Brother Office Equipment & Supplies

1 Answer

Its always saying that BACK COVER IS OPEN we already check it for many times but its intact and in correct possition. and also the paper wont feed the machine.

Hi there!!
The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety -Open the front cover -Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you. -Remove any pieces of paper stuck or the jammed paper -Remove the toner from the drum and check for any other pieces of paper stuck -Once everything is clear -Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly -Close the front cover & plug in the power cord. That should clear the message
Hope this helps, Thumbs up if it does, thanks!

May 08, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Brother 2170W, toner is stuck after paper jammed. I try to pull out the toner (even with force!) but it stuck, there is a paper at the bottom that i can't pull either. I guess this paper holds the...

Hi there,
If the paper get stuck inside the printer you can also remove it fro the back of it. Open the back cover and try to remove the jammed paper inside of the printer. If still the paper can't be remove try again to removed the drum and toner.
Open the front cover or pull down the cover right above the brother logo infront of the machine then hold the handle of the drum and toner assembly.Pull the drum and toner assembly towards you, just put a little force on it. Then remove the jammed paper.
Just to make sure, remove the toner from the drum by holding down the tab on the side and lift the toner out. Look for any small piece of paper inside of the drum unit. Reinstall the toner back to the drum. reinstall the drum and toner back to the machine, make sure that you here a click sound. After that close the front and back cover.
The blue light should lit up again.
Hope this helps. Thanks

May 06, 2011 | Brother HL-2170W Laser Printer

1 Answer

HL 2140. How do you remove jammed paper from inside printer

Hi there,
You can remove the jammed paper by removing the drum and toner inside the printer.
First Open the front cover, just pull down the cover right above the brother logo. You will see the handle for the drum and toner. Hold the handle and pull it towards you, just use a little force on it. Then remove the jammed paper inside. Just to be sure you can remove the toner from the drum by holding down the green tab on the side of the drum unit. then pull the toner out. Check if there's a small piece of paper inside the drum unit. Put the toner back to the drum make sure it clicks into place. Reinstall the drum and toner back to the printer. It should also click into place. Then close the cover.
Hope this helps. Rate if it works. Thanks

May 05, 2011 | Brother HL 2140 Laser Printer

1 Answer

I do not know how to remove the drum to fix a paperjam

Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the Verify the message displayed on the LCD.

Warning: If you just used the machine some parts inside the machine are extremely hot.

1. Pull the paper tray completely out of the machine.

2. Pull the jammed paper out of the paper tray opening. If you are unable to remove the jammed paper continue to STEP 3. If you are able toremove the jammed paper continue to STEP 9.

3. Open the front cover. If you cannot open the front cover, do not useextra force. See below for further assistance.

4. Pull out the drum unit and toner cartridge assembly. The jammed papermay be pulled out with the toner cartridge and drum unit assembly, or removing the drum and toner assembly may release the paper so you canpull it out of the paper tray opening.

a. If you are able to remove the drum assembly and jammed paper continueto STEP 5.

b. If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. See below for further assistance.

5. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. Hold down the blue lock lever on the left side of the drum assembly and lift the toner out of the drum unit. Examine the drum carefully for small pieces of paper that may be jammed inside.

6. Reinsert the toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

7. Place the drum unit and toner cartridge back into the machine. Use equal pressure on both sides of the drum unit when pushing it back into place. Make sure it clicks into place.

8. Close the front cover. Make sure it clicks into place.

9. Remove any remaining paper in the paper tray and then reload it. The tray can hold up to 250 sheets of 20lb paper. Do not over fill the tray.There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic. Fan the stack of paper well to avoid paper jams or misfeeds.

NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed slot

10. Put the paper tray firmly back into the machine and unfold the output paper tray support flap before using the machine.

11. Turn the Brother machine around with the back of the machine facing you.

12. Open the back cover.

13. The black plastic inner chute should spring open automatically when the back cover is opened. Note: The inner chute has a diagram on it of a piece of paper being removed from the unit.

14. If there is paper inside the machine carefully remove it.

15. Close the back cover. NOTE: The inner chute will close automaticallywhen the back door is closed.

16. To test, print the Help List:

a. Press the REPORTS key located on the right side of the control panel.

b. Press the up or down arrow key until Help list appears on the display(#2).

c. Press Menu/Set. The report should begin printing.

Thanks an good luck

Nov 27, 2010 | Brother MFC-7220 All-In-One Laser Printer

2 Answers

Paper light keeps blinking, paper full, won't print

Paper light blinking could mean a few things on this machine.

There could be a paper jam in the machine. Open the front cover remove the drum and toner and look in the machine. You can also check in between the drum and toner by removing the toner from the drum. Open the back cover and look for a Jam as well.

Try putting a piece of paper in the manual feed tray which is right above the paper tray, sometimes on certain documents the margins are too big and asks to go into the manual feed slot.

Apr 12, 2010 | Brother HL-2040 Laser Printer

1 Answer

It says 'paper jam' and won't print, but I have cleared the jam. Intellfax4100

Remove the drum unit and then remove the toner from the drum unit and look for a piece of paper under the toner you just removed, look in the drum area to see a small cut out that the sensor flag pokes through. also throughly check the back door of the machine and look into the fuser area to check for paper there.

Dec 14, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Paper keeps jamming, remove it and the light does not go out

    See below. It's the steps after 7 that is most likely part of your issue. Refer to your user guide (or see below for a link to an online version) for illustrations.

  1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  4. Close the front cover.
    Note: Do not put the drum unit and toner cartridge assembly back in at this point.
  5. Pull the paper tray completely out of the printer.
  6. Pull the jammed paper down and out of the printer.
  7. Open the back cover (back output tray).
  8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  9. Pull the jammed paper out of the fuser unit.
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
  10. Close the back cover (back output tray).
  11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
  12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  14. Put the paper tray firmly back in the printer.
  15. Close the front cover.
  16. Make sure that the Error LED is now off.

Aug 18, 2009 | Brother HL-2170W Laser Printer

1 Answer

I have a paper jam on a HL-5040 where I can see the paper under the toner/drum. The Brother site suggests pulling the paper up and out once the paper tray is removed, but my sheet of paper won't budge at...

I consulted the Brother site again but this time I researched just how to remove the drum. This page has nice drawings that show how to just pull it straight out! They explained the blue button on the right is just for holding the toner in the drum. They also showed, a very important piece of information, where to place the hands as well. I did it slowly because the jammed paper seemed to be 'stuck' to it. It came out easily, with no real force required. I removed the paper and slid the drum back into place. Quite simple once I could see how to do it without risking damage to the printer!

Apr 08, 2009 | Brother HL 5040 Laser Printer

1 Answer

Paper Jam in OKI B4300 Led Printer

This printer is designed with a dual toner/drum chamber. Do not separate these two parts. Upon opening the lid, you will find the toner/drum assembly right in front of you. Pick it up with both hands and pull straight up. After that, you should be able to take the jammed papers. Know this: once a paper is jammed, printing another paper will NEVER take the first out. Just make sure to remove the complete papers. If they break, make sure you extract all the pieces.

Aug 22, 2007 | OKI B4300 Led Printer

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