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My first idea is that the engine was shut off before the chipper or the shredder had not finished. First remove the spark plug. Next remove the covers on the chipper area and the shredder area. Now remove all material from both areas.Replace all covers, put the sparkplug back and try it.
From your description sounds like the spring is broke. It is secured at both end may have slipped past retainer on one end or the other. If this is the case may be able to fix without buying new spring.
take the rope out with the starter on the table turn counter clock wise about 6 to 7 turns. lining up the holes, stick a screw drive throw the holes to hold. feed the rope throw tie off pull the screw driver out let the starter pull the rope in tie to handle.
If a branch was already being chipped when it ran out of gas...you must clear the hopper of any chunks of wood in it. Pull the plug wire and use a metal pry bar to dislodge any pieces of wood. when the flywheel runs free, put the plug wire back on and the choke on. Try it now!!!
Unplug the spark plug wire FIRST. DO NOT SKIP THAT. Then, WITH THE SPARK PLUG WIRE UNPLUGGED AND DISCONNECTED AND NOWHERE NEAR THE PLUG TIP, get a good sized stick, and try to turn the cutter wheel assembly in reverse. I suspect you have a piece of wood stuck in there, and it won't come loose unless you turn the thing backwards. You have to disconnect the spark plug because the engine could fire when you turn it. Even if it doesn't start, one good kick could hurt you pretty seriously. So, go unplug the spark plug and do your thing.